柳樹飯店(The Willow House)

I stay at the Willow House a couple of time a year with work and have always found the accommodation to be excellent. Spacious rooms with plenty of power points, fridge, toaster, microwave and some breakfast supplies in your room. The bed is comfortable and although the ensuite is compact, it has everything you need. The restaurant serves great food too.

Stayed one night with my dog whilst walking the Peddars Way. Friendly welcome and reasonably priced large servings of decent pub food. Rooms are nice and quiet as they are out the back, so got a good night's sleep. Fridge and microwave in the room, which is handy. Fitted my needs well.

It was ideal for me attending a wedding nearby. They helped me arrange a taxi to and from the wedding venue. Staff that I met were helpful and friendly

Stayed for 1 night as was celebrating a friends 40th birthday party in the area. Upon arrival we were greeted and decided to have lunch before checking in as we arrived a little early. The food was amazing, massive portions and such good value for money, definitely the best Lunch I’ve had in a while. Once all checked we went to our room and was pleasantly surprised how cosy the room was and had everything we needed. Decided not to upgrade to the full English breakfast in the morning, but had a lovely selection of choice from the continental breakfast that was all ready in our room! Had a great nights sleep apart from the fridge was a little noisy during the night. Would definitely recommend staying here as great value for money and great location. If staying in the area again will be booking here again.

Very comfortable and friendly there lovely rooms staff helpful

Rooms was a nice size shame about noise in bathroom and the outside was very full off rubbish ba big tidy up would have made it a better stay

Around the property there is renovation going on but it did not detract from our stay. The staff were very polite and friendly. Would definitely ho backs again.

Room was clean, warm and well equipped. Staff are friendly and accommodating. Carpark is large and easy find. Bar is wonderful, would stay again.

Praise given where it’s due - it’s a beautiful, historic, thatched building and the large room was extremely clean and quiet, but I’m afraid they are the only positives from our experience here. What should be a lovely looking hotel is dwarfed by the enormous marquee in front of it through which you enter the accommodation area. There is zero customer service. This is sort of explained on the website as ongoing Covid measures but, on arrival, it seems it’s just a means of keeping staffing levels to a minimum. We obtained the keys from the lockbox outside the room after being sent the code by text. The room (which had a view of a dilapidated screen hiding a utility area) is in dire need of paint, new curtains (which are badly ripped on the blackout side), the bathroom door frame was rotten from the damp as a result of leakage from the shower which is half glass/half shower curtain. There is a noisy fridge perched on top of a coffee table with a microwave on top of that. There was plenty of coffee and biscuits to be fair but breakfast was “continental” - 4 slices of bread wrapped in two’s in cling wrap in the fridge for a toaster we didn’t have, two long life yogurts, four mini packs of cereal and a pint of milk which had a best before date of the day we arrived in the room. Water didn’t come through the shower head and we thought the water supply had been turned off. While we texted and telephoned the number we had been told to use if we had any issues during our stay to let them know and to ask about the toaster, the water actually started to come through the shower head - it literally took two minutes. Rather than a member of staff being sent to bring us a toaster, we were given the code for the lockbox to a different room and had to go and get it from there ourselves. This could be a really lovely hotel/B&B but, for all the reasons given above, it is a very over-priced, inhospitable, experience and only worth staying if you need a bed for the night and can’t find anywhere else to stay. We found somewhere else for our next night which was just fabulous in comparison for almost the same price.