維多利亞飯店(Hotel Victoria)

Hôtel en plein centre-ville face à la gare ce qui peut s'avérer éventuellement gênant pour certains clients. La chambre était vieillotte mais sinon rien à y redire. Elle était spacieuse, confortable. Agréable en somme. Personnel pouvant s'exprimer en français. Le petit-déjeuner était très bien avec tout ce dont nous avions besoin. Place de parking gratuite devant l'hôtel. Attention places limitées. Hôtel acceptant les chiens sans surcharge.

Perfect location as the hotel is located right opposite train station. It is on Glacier Express route, very convenience as we arrived from St Moritz. Breakfast was good and staff were nice. Our room had a balcony facing the station, it was surprisingly quiet. The room was spacious and very clean. Highly recommended for traveller who like to visit Zermatt without having to pay high price accommodation.

The Hotel was very clean and the rooms very comfy & warm, the staff very friendly & helpful, especially Stacey who severed our meals & helped at the bar. This hotel is just across the road from the train station which is a link hub for your travels around Switzerland.

Stayed here for 4 nights as part of a Riveria Tour of Switzerland Great location - opposite railway station and tram stops with a Co-op supermarket just around the corner Very close to shops, bars and restaurants Staff were fairly friendly Rooms were dated and old fashioned but were clean and comfortable Breakfast was good The included evening meal was ok - you have a choose of two items which you need to decide on the day before. They can also provide a vegetarian option. The restaurant staff were very friendly The negatives : the plus of being close to the station and trams means that the rooms were very noisy. There is no air conditioning - the room was hot and stuffy and you couldn’t keep the window open due up the noise. Thankfully a fan is provided but proper air conditioning is really needed

Our room was at the front, with a small balcony overlooking the station. Pleasant views of the mountains. Dinner was well presented but with limited options. Central location. The lack of air conditioning was an issue as the weather was very warm. Had to sleep with the balcony doors open, so noise from the trains was a problem.

Poor hotel more like a hostel. Went as part of Riviera Travel holiday. VERY disappointed when first entered room. Very basic room and it’s make your own bed! Toilet seat came off in my hand as I lifted it. Why did the cleaner not report it or was it not cleaned?? Reported to manager who said it would be repaired at 1630. At 1730 reported it again! Male manager appeared and tried to fix it. No good, have to get another one or parts from another toilet! Whilst we had dinner, his son had to mend it as he had “anger issues whilst attempting repair” Unbelievable! Poor dining room with no space and very hot as no ventilation! Food passable but very basic. Tried to get a drink later from bar but was ignored in preference of local people. Family then started a major domestic over who should be serving Toilet and cistern were not fixed to wall so wobbled loosely every time it was used, wrinkled Lino in bathroom and shower was fixed so could not raise the shower head. Wake up Riviera or you will definitely be losing customers Very disappointed over all

Spent four nights as part off a group booking. Good location, we had a room at the rear so no road/train noise.Room basic..comfy bed, good shower, descent breakfast. Wonderful staff. Now not so good. No fridge . Just needs a mini one. The biggest let down was the Dining Room. Different from the breakfast room. It was down in what seems to be a cellar. Tables tightly packed, extremely hot, flies everywhere. Had to pass the plates to the server as no room to get passed. Resembled a works canteen. Food was passable and hot and the girl worked like a Trojan horse. On the last night she was left to attend to 34 people on her own. Not Good enough.

Absolutely spotlessly clean maybe a little tired decor wise but don't be put of my stay was great.The owner and his staff were very friendly and helpful noting was to much trouble. Food great a nice outdoor terrace to have your breakfast on what more could you want I would certainly stay here again.

A strong recommendation for this hotel. The welcome was warm, lovely room and great location over the road from the railway station and close to the old town