憲章樓飯店(Charter House)

We had booked in to attend a wedding. The only benefit was we were next door to the church ! Breakfast- the first 2 days were fine. Friendly lady, baked croissants. The other 2 days, pre-packaged croissants and microwaved full English and not do friendly staff. Room - first impression looks good, but surfaces and bathroom floor not clean. Bath taps need attention. 2 bath towels and I hand towel. No bathmat. Pillows completely flat! Air con needs a good clean!! Parking interesting. 4 spaces on first come first served basis, but booking available. But if you haven’t booked and park, it’s luck! £10 per day and no parking control or supervision. Didn’t even want reg number…! We were lucky to get a space each day. The lady running the place needs to get some customer service training. So rude. 3 girls near us at breakfast asked her a question and got short shrift. They were stunned at her attitude. Looks great in the photos but Would not recommend.

This is more like an air bnb than a hotel. Saw online that the restaurant had closed during the week so tried to contact them as concerned about the stay. No reply to the phone calls or messages. *********** couldn't get hold of them either. It's remote check in with a series of lock boxes. Nobody on site. There was a pile of picket fencing at the bottom of the stairs, partially blocking the stairway. I assume this was to do with outside seating and should not be stacked up where it was. The heating in the room wasn't working and there was a small oil filled radiator in the room, so they must have been aware. The bed is just a double, despite the size of the room. The bedroom has an internal firedoor that is very difficult to open and close due to the carpet, so two fire safety issues. The underfloor heating in the bathroom doesn't appear to work, despite us trying repeatedly to understand the instructions, and of course there is nobody in the building to help. Single glazed windows, one has a broken pane of glass and a broken latch, so was open. It was cold in the room. Tiny mirror in the bathroom and no where to do makeup, which matters in a place you are staying. Went to breakfast in the morning to find the 2 members of staff hudled in the corner in their coats on as it was so cold in the dining room, they told us "it takes ages to warm up". We went for breakfast at 9.40, it finishes at 10. Breakfast was nice enough and the member of staff who served us friendly. The bath was large, which is good. The shower so heavily scaled the water went everywhere, which wasn't. It was so bad my partner tried to scrape it off. There was a broken tile on the floor in the bathroom which was sharp and dangerous and should be replaced. There is a real sense that someone invested in the building initially but not maintained it, doesn't want to pay staff to be at the building and doesn't care if things are broken. There was a fan in the room so I'm guessing that the air conditioning/heating system has not worked since the summer. Overall very disappointed.

房間還行 浴室很棒 在馬路對面安全的多層公園停車 食物下一個堡壘 馬路對面的早餐

各位旅友， 我想給懷特島的查特豪斯酒店 5 星評級。這是因為這個地方真的在中心。步行 2 分鐘即可到達巴士，附近有許多餐館。 此外，房間很棒。復古設計讓人有賓至如歸的感覺，而房間的其他部分則很現代。我喜歡將這兩種設計融合在一起的方式。 總的來說，這是一個住宿的好地方，肯定會回來。

對房間很滿意，浴室廁所從前一周開始漏水，週二有同一個房間，然後去酒吧抱怨廁所仍然存在，上週在門外有一張便條後還是一樣被告知 plummer 將在星期一外出修理它所以當星期二到達時發現馬桶在沖水時仍然漏水發短信給馬槽超時並且沒有接聽電話所以發短信給她但仍然沒有回复並認為他們對待人的方式令人厭惡這裡週四到週五支付了 89 英鎊然後周五到週日又支付了 160.20 英鎊然後周二又支付了 89 英鎊因為廁所仍然漏水丟臉

不錯，安靜，乾淨。早餐還有很多不足之處

可愛的房間，但有點令人失望。 漫長的一天后，我真的很期待能洗個舒服的澡……塞子沒有密封好，在我有機會整理頭髮之前把所有的水都放掉了，而且熱水已經用完了，所以不得不洗個澡相當冷水淋浴。 雖然如果您需要任何東西，可以撥打非工作時間的電話號碼，但如果我退房時能看到有人會很高興。我晚上 6 點 40 分出去吃晚飯，接待處關門了，早上 8 點 45 分退房，但仍然關著。

Room would have been wonderful otherwise, but there was quite a strong pungend smell of mold/mildew in the bathroom. Luckily it stays there if the door is closed, so we got a good sleep and it didn't ruin our stay. The breakfast saved the experience. The chef really delivered, wow! Also, the church next door practices their bell-ringing on Monday evenings quite late. Banging goes on for couple of hours, which could be quite annoying. But that is the price of being right smack in the center of the city!

The room are very clean and recently renewed, a mirror is missing! Check in and parking wasn't easy (be aware that it's a self checking property). Breakfast was very poor, all the vegetarian option unavailable and what we tried was horrible and cold!