I've always liked Beech House, but I wish they hadn't changed their check-in procedure. Instead of just picking the key from a lockbox you have to download an app on your smart phone, email photo ID documents (no one there to check my identity anyway?) and generally do a lot more faff. By the end of the e-check in procedure I counted 10 emails in my inbox relating to my booking. When I arrived at the room, the app 'key' didn't work and I had to call someone and then retrieve the key from the lockbox (like I would have done anyway), so I wasted the half an hour that I spent at my laptop emailing, and downloading the app and just generally doing 'stuff' before checking in. Sorry I'm just being honest, but this whole online check-in switch makes things harder instead of easier
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