布爾諾展覽中心凱藝飯店(Quality Hotel Brno Exhibition Centre)

Great to stay

Wir haben dieses Hotel im Zuge einer Hundeausstellung besucht. Das Zimmer war sehr schön und zweckmäßig eingerichtet. Das Bad hatte eine Badewanne. Freundlicher Service beim Ein- und Auschecken. Das Frühstücksbuffet war sehr groß und abwechslungsreich. Wir haben auch dort zu Abend gegessen. Das Essen war sehr gut, der Kellner war sehr aufmerksam, aber plötzlich weg und der zweite Kellner war sichtlich überfordert. Wir mussten fast eine Stunde auf die Rechnung warten. Bei den anderen Gästen dauerte es genauso lange, bis sie bestellen konnten. Die meisten waren auch verärgert, nahmen es aber teilweise mit Humor.

A nice hotel located near the highway. The room is spacious and well equipped. Clean and well maintained. The staff are friendly and helpful. The buffet breakfast is excellent too. One the best hotel we stayed in during our Eastern Europe road trip.

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

Hôtel très propre, service à l’accueil très bien. Mais il faut absolument éviter le restaurant. Le service y est très mauvais. Le personnel ne parle presque pas anglais voir pas du tout. La serveuse était vraiment infecte et s’énervait quand je ne comprenais ce qu’elle disait en Slovaque. Du jamais vu!

Nice enough hotel - have obviously paid more attention to maintaining the nice looking lobby rather than the rooms. Clean and comfortable but in desperate need of a cosmetic upgrade and new carpet.