Knowingly booked us in a room and wing that was due to be remodeled, knew full well AC units in entire two-room suite did not work. made no accommodations to make right. just shrugged their shoulders. No screens on windows, so could not keep them open for extended time. Security device on door was completely free to fall off at a moments notice. TV and remote volume did not work, of course the volume was stuck loud. Rooms were in severe disrepair, from wall paper masks peeling off, cracks in wall and ceiling. grounds were in a level of disrepair, parking lot used as a speedway 24 hours, even with potholes the size of a small sedan. Entire facility had issue that guests needed to accommodate for rather than the management or company. Pool doors inoperable, hot tub inoperable, sauna inoperable.
翻譯