We are 2 couples in their 70th year and our English isn’t good. We arrived with 2 big luggage and a small one. We ordered 2 rooms.
When we arrived, the lift didn't work, the reception said to use stairs (>40) and no one would help to take baggage to the room. Only after our son called and spoke English, they agreed to use another lift that cannot be used on a regular base.
Finally, we received good rooms, but in 1 of the rooms, we found the water in the bath and sink is not going down. The next day morning we asked to fix it and were promised it will be done. In the evening we found that the problem is still in place. We asked for a room change and were told, we will receive a new room the next day, meantime we got the mop and rag to clean the bathroom (not the hotel staff, but ourselves).
The next day we were told that no available room till our stay ends. After a few discussions, the hotel suggested transferring us to another hotel, but w/o our friends. Only after our son called, asked for a partial refund, and opened a case with **********, they accepted to move us to another room the next day (there was no available room a few hours before). We were told that the new room will be available at 10 o'clock, but it was ready only at 13:00
In general:
1. It was the worst experience with hotels.
2. The lift worked only for 1 day and then was broken again.
3. The breakfast is poor and there is no restaurant to join the breakfast, they bring some food to the door to eat
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