布宜諾斯艾利斯帝國飯店(Emperador Hotel Buenos Aires)

這是我一生中第一次向我收取（極其誇張的）我在房間裡喝的兩袋速溶咖啡的費用，他們認為它們是互補的，就像大多數此類酒店一樣。不僅如此，他們還向我收取了兩次我在退房時申報的礦泉水（視情況而定）的費用。由於金額很小，我用現金支付，今天我看到他們再次從我的卡中扣除了這筆錢以及歷史上最昂貴的兩袋咖啡。丟人現眼！金額不高，但態度和不尊重消費者的態度令人難以接受。

他們給了我一個適合我的房間。我不在乎浴室的門是否修好。對我來說，重新包裝所有東西並再次通知我的客人我的新房間號碼要麻煩得多。我向7個客戶告知了電話號碼，以便他們可以打電話給我預約...我堅持說我不想改變，但他們違背我的意願強迫我。另外，他們對日程安排過於嚴格，再次被公司政策壓垮了客人。正好週末健身房9點開門，早餐11點關門。不成樣子。此外，新房間的溫度為攝氏31.5度。流汗很大，出門前要換襯衫。煩惱的累積會影響入住和客人的心情。 23年後

服務非常好，早餐值得五星級酒店。飯店地理位置優越，距離會議場地（布宜諾斯艾利斯會議中心）僅 10 分鐘步行路程。花園真的非常非常漂亮。周圍都是很好的餐館

房間寬敞無可挑剔，視野很好，空調也很好。地理位置優越，可前往 B Aires 的任何有趣的社區。西班牙藝術博物館就在轉角處。工作人員非常友好和專業。早餐很棒。

Emperador 毫無魅力，在雷蒂羅 (Retiro) 也很不方便，而且價值也很低。在幾個街區內，您可以以八分之一的價格獲得同等或更好的飯店房間。我遇到了一些具體的問題，因為接待處和行李員不溝通，而且他們對所有東西都要額外收費（例如，速溶咖啡留在水壺旁邊，瓶裝水放在梳妝台上）。這名員工弗朗西斯科·佩雷斯（Francisco Perez）設法讓一切變得更糟。在布宜諾斯艾利斯，您可以比 Emperador 做得更好。

El hotel es maravilloso. El Personal excelente en la recepción, Pablo en el gimnasio, los camareros. La unica mejora URGENTE es instalar aire acondicionado en el gimnasio. No es posible entrenar con el calor. Te desmayas. No Es costoso un aparato de aire para una habitación tan Chicago.

Terrible customer service. We were incorrectly charged for a bottle of water from the mini bar and, when we complained, the hotel accepted they would refund this money. They now don't respond to my emails and the money still has not been refunded. I have resorted to phoning them, but they say it'll just take another week and offer no help to resolve the issue. The hotel rooms are basic, the food/drinks in the hotel restaurant are really expensive, you're better off going down the street for much cheaper meals. Location isn't good, if you want to be close to the tourist areas and shopping. You would need a taxi to get everywhere. I would not recommend staying at this hotel, there are many other much nicer hotels in Buenos Aires.

If your tour operator suggests staying here, ask them for another recommendtion. This hotel has 5 stars but the a**osphere is completely lacking and the staff look mostly miserable due to the number of customer complaints they must have to deal with ! I have never come across a supposedly upmarket hotel that is so stingy (as others have previously mentioned in their reviews) ! Hardly any toiletries in the bathroom, 1 small free water (more available for a charge). Why ???? The final insult was that my wife asked a member of staff for 2 tea-bags (yes, they were hidden away) and a little jug of cold milk to make tea in our room. Cost ? 4,990 argentinian peso (about £5 !!!!).

La habitación que están mi hija no funcionaba la calefacción aviso la primera noche no Pudo dormir del frío. La segunda tampoco x q fue un técnico que la arregló en el día y se volvió a romper en la noche. La tercera les pedí que se fijaran bien y volvió a suceder y le pusieron u técnico q luego de 30” dentro de su hab le soluciono pero no es manera adecuada para mi. Frente al reclamo del hecho con el gerente no tuve respuesta ni tampoco una atención x las molestias causadas teniendo q pagar 260 dólares diarios x un servicio nefasto .