I was not allowed to register at the front desk! I have traveled to many countries and stayed at many luxurious hotels including Mexico. I have never been treated with such disrespect and rudeness on the part of a front desk manager. When asked to explain the policies that she wanted me to sign, without reading, she became increasingly rude and tore the document in half and told us our reservation was canceled and to leave the property. We did so and were left without a place to stay for the night. Luckily we were able to secure a room for the night at a hotel where the front desk was courteous, helpful, and kind.
Of course, with this kind of experience, I would tell anyone never to stay at the Tesoro Los Cabos hotel. I am requesting a full refund from Trip.com and an apology from from Tesoro Los Cabos Hotel.
翻譯