N飯店(N Hotel)

The hotel and the staff were wonderful. The staff saw to your ever need, they constantly greeted you with a smile and a kins word. The breakfast service was the most disappointing aspect of the hotel. The meal choices were so odd. We stayed for two 3 day stints (a total of six days), the breakfast was some sort of soup, either a sunny side up egg or a hard boiled egg; steamed rice; then what seemed like leftovers from dinner the night before - one morning it was chop suey (vegetables like broccoli, cauliflower; and carrots); another morning it was sardines, fish on cabbage; the only item that i would consider a breakfast food was their beef chorizo (but the beef chorizo was not tasty or seemingly fully cooked). I was surprised that there were no Filipino breakfast staples - tocino, longanisa, or even spam. I would say the breakfast menu needs to be reviewed.

Ontbijt goed kamer wordt wat gedateerd,sevice goed,4 jaar geleden ook hier geweest van vond het minder,warm water en goede douchekop,nog hetzelfde,matig

Warning to all travellers who are planning to check-in in this hotel. I and my family stayed in this hotel for just over night last march 15 2024 we checked in somwhere 8pm or 9pm just to get some rest from a trip . In the morning, we availed the free breakfast buffet and so all my family went out the room to have breakfast. Guess what! After we went back to our room one of my niece sling bag that has some cash on it is missing, we checked all over the room but nowhere to find. It catch our attention that the side window (like a sliding glass window) room 103 is open, so we went to the reception and told them the story. Of course,after all the blah,blah,blah they can't give us any answer, they said they will investigate and still look on their cctv and will get back to us. We need to move on, as we also had a flight back to Canada the next day,so we leave them the number of my brother. For christ sake, it's over 3 weeks now and still no updates. My brother went to the hotel today (March 31,2024)and ask about the update and the manager said it is still under investigation. Obviously the management are hiding something. Good thing we bring our important stuff like our passport and etc during breakfast time . No major lost other than the cash and the bag it self that is a gift for my niece. This is not acceptable and no other travellers or customers should experience the same. So this is heads up to everyone. DON'T GO TO N HOTEL!!!

Our biggest concern was our safety and the Hotel is really a secure location with gated entrance. Really enjoyed the pool and the service form the restaurant while at the pool. Restaurant provided a daily breakfast buffet that was very good. Was able to take all our meals at tables by the pool which was great. Room was most comfortable with balcony overlooking the pool. Hospitality was over the top from housekeeping to front desk to restaurant. The Hotel is small enough for the staff to get to know you. We stayed 6 nights. Front desk staff made all our arrangements for taxi and trip to airport. Total is located outside of downtown Ca***an with reasonable acres to downtown by taxi. Recommend using the Grab app for taxi when at different location. Will stay here again.

It’s my go to Hotel when I’m in town… It’s sad to think that’s this place is not living up standards….so much to say. I’ll start with the obvious 1. 1 BR for 2 only get one bath towel each ( No hand towel NO face towel..) they charge extra if you ask for supposedly extra towel. They decided to give me ONE hand towel instead. The towels are old not even fluffy. 2. Charged for extra pillows 3. Buffet breakfast??? When we came for our breakfast our plate was already set because they run out of food some of the party members did not get their breakfast there was none available. Yes, we were late maybe 15-20 mins before 10am closing time.

The Great: all the staff are very accommodating, helpful, and salute you by holding their hand over their heart. The staff really tries hard. Great common area environment. Great pool. Excellent maintenance. When I was running late, and breakfast buffet was closing, the restaurant called my room to see if I wanted to eat; They kept the buffet open for me. You don't find service like that everywhere. The Good: safe in room; mattresses a little hard but okay; shampoo, lotion, toothpaste and toothbrush, soap, extra TP roll included; phone in room and bathroom; hangers in closet; refrigerator in room; bottled water, coffee and tea supplies in room. Only one grounded outlet in the room, but was at the desk, so was able to plug grounded computer outlet in. I was not able to verify outlet near sink was GFCI protected. Bidet. Western style toilet; entire room and bathroom were clean. I was happy that even though I hadn't used both bottles of water before house keeping came, they added 2 more bottles per day. As everywhere in PH, don't drink the tap water. The Bad: The room was a little sp**** and lacked the high-quality aesthetic and art that the common areas have. There were no hand towels or washcloths. The TV did not work (I did not contact Front Desk to resolve the issue, but I am sure they would have). Shower handset needs updating. Tip: Don't trust GPS to get you here -- Google Maps has road names wrong. Trust your driver. Call and book directly with the hotel to get discount rates-- not available on agoda, or CapitalOne Travel, etc. I would have extended my stay, but they were fully book the next days. I will definitely be back! Note to management: to become 4-star, improve mattresses, improve room asthetic, improve AC on 3rd floor common area, improve shower area and include wash cloth and hand towels.

The management and staff were all very professional. The pool and gym were excellent!.The cleaning staff well trained.

Very nice hotel at a good location. It's clean and the staff is friendly. Breakfast could be better though.