查爾斯湖南智選假日套房飯店(Holiday Inn Express & Suites Lake Charles South Casino Area, an IHG Hotel)

Bathroom was dirty, mildew and stained tub, black spots on toilet, and floor was dirty. No soap nor body wash, no house keeping, no clean towels, not a pleasant stay. After arriving was charged an additional $10 per night, the room was paid in full before arriving. The additional charge was reported for incidentals, but no refunds. There were no charges to room during my stay.

The staff at check was very friendly even though they were dealing with computer issues on a holiday weekend. The hotel is well kept. The beds were comfortable. My only issue would be that we had very little hot water in the shower.

Very nice and cleans front desk service was very friendly. Room was super clean. Thank you

Water pressure was super low loud hallways Coffee machine in room was filthy A/c didn’t Work properly

My TV was not working. I had to unscrew one of the light bulbs to turn off lamp before I went to bed. The other light bulb in the lamp needed to be replaced. The switch on the lamp was broken. Everything else was fine.

Staff was friendly, complimentary breakfast had good variety and food was well prepared. The room was clean and spacious, and the hotel is convenient for travelers. The AC was not noisy, like it can be at other places. One thing I forgot to mention to staff is that the shower curtain needed to be a couple of inches longer. The floor got a bit from our showers. Overall very satisfied.

Check-in was less than thrilling as there were five of us waiting in line and the attendant was MIA. She's shows up after about 5-6 minutes and says, "Where's Victoria?" like there was supposed to be another person there. One of the elevators had a piece of tape over the 4 button that said "hold and press" which didn't work. So, you had to go back down to the 1st floor send that elevator up to the third floor and then call the other elevator to get you up to the 4th floor. I can commiserate with the people that complained about the water pressure. Aside from these the stay was nice; food was good; housekeeping was GREAT!

I had to wait almost an hour to check-in. There was nobody at the desk when I got there. A number to call that nobody answered. Finally someone did and sounded like she was sleeping. I was able to get my room cards and get rest. Everything else was fantastic.