南查爾斯湖凱藝套房飯店(Quality Inn & Suites Lake Charles)

Roaches in room, we asked for a refund and we were told no by manager, then by owner. They only offered a different room. Will never stay here again

Great stay!

Não foi legal, lugar em condições ruins, mau cheiro e sujo

Hotel was dirty had people sleeping in there cars in and asking for money, the front desk man took 25 minutes to check me in and also charged me 50 dollars for incidentals which was not refunded this place should be reported no coffee no breakfast felt like I was in the slums.

Room was very clean, nice and quiet. Breakfast was not acceptable for a Quality Inn. There was no fruit (juice machine was not working and there were no other fruit options. The only protein was hot dogs! Hot dogs are not a healthy protein option. There were no eggs, or cream cheese, or peanut butter, or yogurt. Cereal, bread, waffles and coffee are not healthy offerings.

The staff was very friendly and Helpfull . The room was clean and spacious.The parking was well lit at night . The location was also good because it was within minutes from restraunts and shopping centers . Overall had a great expeeience . Well definitely stay in the future.

This place was absolutely the WORST hotel EVER!! I had mold and mildew in my room! The beds are not queen sized they are full size beds! I mentioned this to the staff and all he had to say, sorry!! I want my money back!!!

Checked in and went to our room. Front desk guy was very friendly and helpful. However, whenever we got to our room we found MOLD in the sofa sleeper, the room stank and the microwave was absolutely disgusting! Their was food left in it from who knows how long ago! I really should have taken photos to prove all of this but I was so disgusted, along with my wife and kids, that we shot out of the room and I asked for another one. Like I said the guy was very friendly at the front desk and he gave us a new room immediately! Second room was much better although the bar wasn’t set high at all! I get that a microwave could have been missed when cleaning the room but mold on the couch took the cake! Breakfast was a joke. Bread and waffles. That’s it. Nothing more except coffee and juice. Never staying here again! Do not waste your money. My kids had fun at the pool but that was absolutely the ONLY thing!

Unfortunately this place was horrible in terms of cleanness, we have to event both our own pillow as the smell was terrible. All corners of the room were dirty with "sticky" organic material. And forget to get a "Continental Breakfast" offered as part of the room.... a complete disaster !!!