There were some pros…
- beds are actually quite comfortable
- location was good
- bathrooms are recently renovated (although no fan in them…?)
Cons
- limited parking… there is underground parking but I didn’t check it out and parking was not explained
- breakfast is basic… it’s hot with options but you can’t take it back to your room?
My mom and I stayed there because she had surgery at the foothills hospital, she had asked at the front desk if by chance they had some fruit or something light to eat as that’s what she was allowed for a snack ahead of her surgery. The lady working there said there might be apples and when it was clarified that my mom wanted it now… she said oh… no. And had no interest in helping her at all. My mom left very frustrated… you would think being by a hospital, and that since it wasn’t a huge ask they could spare an apple or a yogurt. Apparently not.
Both times I approached the front desk in the morning before check out the gentleman was obviously distracted and took several minutes before realizing I was there.
If you are expecting exceptional customer service you will not find it here.
翻譯