We booked for 3 nights following our stay in January as we felt it was such good value for money and enjoyable. We upgraded this time using our free night and paying more than double our previous stay per night for a sea view and larger room. How disappointed we were, the room was so small on comparison to the other room. The bathroom we initially couldn’t find as it was behind two wardrobe style doors, very small and only just big enough for one. The sea view was limited and only available if you pressed your nose up against the doors. The balcony which was tiny had a view but only accessible if weather permitted. We were lead to believe by pictures that you could sit in front of the doors, with a clear view however only space for one chair and when sat sea view obscured by balcony wall.
My husband mentioned this very politely to reception. They agreed room was small in comparison to the last one we stayed and a lot more money, stating it was because we booked via **********, they informed us they were full but may be able to move us for our last night. We heard nothing more for the rest of the stay, not even an acknowledgment to say they could not move us. On check out they advised us to call them direct next time and they will allocate us ‘the right room’ bed was also quite uncomfortable.
Breakfast efficient with lovely staff serving.
We were hoping that we’d found a place we would return to as we will be making many trips Sadly after this experience we will not
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