卡塔赫納聖克拉拉索菲特傳奇飯店(Sofitel Legend Santa Clara Cartagena)

It was an a beautiful experience, more that we expected. The breakfast was amazing.

Amazing hotel to stay. Amazing view and staff. Everything was great , would recommend to anyone.

No pude elegir completamente la temperatura de la habitación. El frío máximo es 22 grados Celsius. Cartagena es una ciudad muy caliente y sentí calor en la habitación. Me habría gustado al menos 20 grados. En un hotel del 5 estrellas eso no debería ocurrir. También se siente en la habitación la vibración y el ruido de las máquinas que están en la azotea. La insonorización es deficiente.

Diesmal waren meine Gäste von Santa Clara leicht enttäuscht. Es waren hauptsächlich zwei Dinge, die das Besondere des Aufenthalts etwas getrübt hat. Der Pool, der früher immer eine schlichte Eleganz vorwies wirkte wie der Pool eines gewöhnlichen "Ferienclubs" mit Animation. Die Auflagen der Liegen wirkten als hätte man nicht genügend weiße mehr gehabt und waren bunt gemischt genauso wie die Sonnenschirme. Da war es vorbei mit der schlichten Eleganz von früher. Das Zimmermädchen machte früher das Bett am Nachmittag, was sehr schön und angenehm war. Diesmal kam es abends.... Da war es nicht mehr nötig....Schafe! Das sind zwar Kleinigkeiten, aber bei dern Preisen und alten Erfahrungen in diesem wunderschönen Haus sind die Erwartungen meiner Gäste leider nicht erfüllt worden.

This property is a historic beautiful building with a great location. I visit Santa Clara every year and found this stay rather below average vs what you´d expect at a 5 star hotel and the price you pay which btw this is the most expensive hotel in Cartagena. First, we asked A YEAR IN ADVANCE when we made our reservation for a quiet room. We were placed on a second floor with a balcony that serves no purpose whatsover since you open it and face literally a wall that divides the hotel and the outside street. Noisy street with vendors screaming and carriages day and night going up and down. Second, TV wasn´t a smart TV. Never worked. The cable service they had was terrible and froze all the time. The BOSE sound system had no bluetooth, so we were never able to use it. Both TV and BOSE speaker were completely outdated. Third, and this was to me the most shocking thing ever was that when we checked out we had " additional service charges for restaurant use" and "hotel insurance services charges" added to our bill. Every time we ate at the hotel and charged the bill to our room, additional to a very fair tip we paid a "service charge for restaurant use" was added. As well, insurance service charges are optional but they automatically charged these at check out. In summary we had approximately USD$200 ADDED which are completely optional and they should ask before automatically including them. INTERNATIONAL VISITORS be aware of this and double-check the breakdown of your bill.

Beautiful hotel. The staff was 5 star. A special thank you to Nelson who gave us a tour of the hotel. This is great spot but our room 213 was very loud. I gave 4 stars because a lot was closed Mon - Wens. The 1621 restaurant.. closed. The bar overlooking the beach…closed. If they want 5 stars then give all the guests access to all the advertised amenities. I would book again. The pool is a life saver after the heat and humidity of the walled city.

I had an extraordinary experience at Santa Clara in Cartagena. The attention to detail was beyond amazing, and the concierge team, including Gabriel, Andres, and Altair, made my stay truly exceptional.

The Sofitel Legend has a beautiful ambience - breezy, quiet and relaxed. The staff was excellent and incredibly attentive. An excellent place in the middle of bustling Cartagena. Our entire family loved it.