智選假日套房飯店阿克沃思 - 西北肯尼索(Holiday Inn Express & Suites Acworth - Kennesaw Northwest)

This hotel was only average. It was convenient. When I arrived, there was no one at the desk. The staff member on duty was sitting in the lobby playing games on her phone. I was not greeted at all and she never once smiled. She did not ask me anything - not for my ID, not how many keys, etc. She stared at me until I said I had a reservation. Breakfast was ok, but not up to Holiday Inn's usual standard. Food ran low and was not replenished.

A really nice hotel. Tina at the front desk was great ! Pool was cold but felt good on a very hot day !

What we liked: Shower and water pressure was fabulous. Staff was nice. Bed wasn't firm so we slept well. What we didn't like: - My wife and I spent a 5-day stay scooping up and disposing of millipedes in our room, about 15/day. Gross! Nothing stopped them and we had no other choice but to stay in the room. We were in town for an AAU basketball tournament and no other rooms in the area were available. Hotel staff paid lip service to the problem. We were offered the only other available room but a previous guest smoked in it. Yuck! - The doors are old, have large gaps with the doorframe, and stick. My boys had to bang their door hard just to open it. - The breakfast was inedible. Yeccchhh! - Our bathroom fan rattled so loudly, it gave you a headache - TV had frequent glitches in the video. Annoying. - We endured a constant, feint, beeping sound for 3 days until we discovered it was the bed headboard. Unplugged it. - In-room clock didn't work - Very noisy. We were right next to the stairwell and an outdoor exit. We used earplugs to sleep. - Room 101 should be taken out of service and fumigated and repaired. - Overall, just a high-traffic, painted over, old hotel that was "updated" with the IHG room decor. I liked Holiday Inn Express until this stay. I'm likely to be more circumspect in the future.

When we arrived to check in there was no one at desk. Once in our room, I had to ask attendant for a different coffee maker as the original would not make coffee. He was very thoughtful about this and when we decided on purchasing a candy bar, he said gratis. The next morning , between 6:30-7:00we were ready to begin our trip home after breakfast but nothing was prepared . We were biding our time enjoying coffee when I noticed a woman carrying what appeared to be grocery bags of groceries walk through lobby & into kitchen area. By now it was 7:30 AM. Yes, we waited until we were fed before checking out & again , no one at desk. This will not affect our future reservations at HIE as we know sometimes, things happen. PS.. a light above the coffeemaker area would be welcomed and trash can by the desk. Thanks again for a great nights sleep.

Booked 2 rooms weeks ahead of my stay and requested adjacent rooms or at least rooms on the same floor. Only one of the room was ready when we arrived. Had to wait about an hour for the second room to be available. Pool was not available either. No toilet paper and bath soap in one of the rooms. However the staff was very helpful and accommodating.

My husband and I stayed 2 nights the housekeeper was so nice. She stayed checking on our room to make sure it was cleaned every day. The hotel has Dove soap, lotion, and body wash available to use in the bathroom. We will definitely stay here again in Acworth, GA. Free complimentary breakfast every morning.

The place felt good to me. It was just what i needed to feel safe and relaxed to rest,and it is in a good location to meet ones needs overall.

The desk staff upon arrival and in the morning was phenomenal- personable, kind and helpful. I was frustrated by the equipment in the fitness room- the treadmill, bike and elliptical were all out of order; not one was fully functioning. The first floor ice maker was also out of order and the light on our bathroom mirror did not work. Breakfast was good and the room was clean, but other things were in disrepair.

I booked a "2 bedroom suite" per my ******* confirmation. Room was one bedroom with a sofa sleeper. Desk clerk said they do not have 2 bedroom suites. Room was located above the first floor entrance. Every time someone opened the sliding glass entry doors we could hear it in our room - all night long. Sounded like opening and closing a metal file cabinet drawer. Road noise due to tractor trailers parking in front of the hotel. Room was so dark and depressing, not enough lights to read by . Window was blocked by concrete facade. Had to ask twice for linens for the pull out sofa bed. Brought one fitted sheet and a blanket. Mentioned noise issues to front desk clerk upon check out. He shrugged his shoulders and said, "we have people checking in all night." Apparently they are aware of the problem but still sell the room as an upgraded suite. First time staying in a Holiday Inn Express...