埃利亞貝託洛飯店(Elia Bettolo Hotel)

This hotel reminded me of some of the IBIS hotels I stayed in years ago. Very small reception desk. At bottom of stairs. Room at the side of hotel with very little view of City. Narrow street selling leather goods etc outside the window which can get noisy late at night early morning. Room was functional and clean. Very nice bathroom. Breakfast standard fare, staff in restaurant very friendly. For very short stay it’s ok. Any longer than 3 days not good in my view. It was very expensive for what we got. Not great value. Very impersonal hotel. Nice staff

很棒的酒店，位置非常好。步行即可到達港口和市中心。就客戶服務而言，我印象非常深刻，實際上沒想到提供的 10/10 服務。從安排接駁車服務到解決我們房間遇到的小問題，甚至在入口處為客人提供遮陽傘。房間很漂亮，床邊有插頭，這是一個優點，還有咖啡機和迷你冰箱。總的來說，肯定會再住在這裡。

Great location. Superior Room on top floor with balcony but unfortunately the balcony was in the hot sun ALL day making it unusable. We stayed 9 nights, so we did think that perhaps they could have given us one of the other rooms with a more usable balcony but apparently not. Also, they gave us 2 beds which we thought was odd. There was no mention of bed configuration when we booked and I assumed 1 bed. We did see other rooms with 1 bed, so I figure they just gave us the dud room. Not happy as it wasn’t cheap. The room was well furnished but not overly practical. The safe was a shocker. We couldn’t get the safe to work (even after we spoke with the staff) with a keycode so we had to rely on the key (so old fashioned). Shower water pressure not great. Included breakfast was lovely, lots of options and quality very good. Sitting out on the breakfast balcony (with shelter from the sun) was a great location to see everything in the street. Value for money? Not sure. Would I stay again? Possibly, but there are other cheaper places nearby that also ‘look’ good.

I booked to Elia in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed ********** immediately and they were trying to find the manager but he was hiding!

Once more very happy with another Elia group hotel, this time the Bettolo. Family of five, had booked a twin and a triple room. Very happy especially with the triple suite one. Very clean, spacious rooms, unbelievable super breakfast offered on the first floor, very polite and helpful staff. We are not wrong booking any of the Elia group hotel during our often visits to Chania.