Verified traveler
2023 年 3 月 28 日
We were told when we checked in on Friday. that cleaning would be every other day, but we could request every day, which we did. We were gone all day Saturday and when we arrived back to our room at 9 pm it had not been cleaned. We were out of shower gel, tissues and now need clean towels as we had not hung ours assuming we would be cleaned. These items were sent to our room. On Sunday we left in the morning for breakfast and came back at 8 pm and still had not been cleaned. By this time we had overflowing trash. It took some persuading but eventually the night manager found someone to refresh our room while we sat in the lobby to wait. We checked out Sunday so if I hadn’t pushed we would not have been cleaned for our entire stay. At nearly $400 per night, that is unacceptable. Biggest issue is that the last time we stayed there, in October, the EXACT SAME THING happened. My mistake was giving it another shot.
翻譯