金奈OMR 諾富特飯店(Novotel Chennai OMR)

Poor service with one Service guy. Ask me same question and call with me again. let me waiting for a long time when i checkiin at night. already share ctrip booking no. for the front center person. But need me to take room card to front center and extend again tommorrow. And no ask me help me to take my luggage to the room. Thats my second time come here. This time service very bad. First time 11/16 front center service is very good.

It was a pleasant stay in the hotel Thank you for your services

One among the best place to stay in omr. Very clean rooms with Good ambiance

very nice location and very good hotel

Good location

Stayed at this property for 2 nights. Is right opposite Ibis in same campus and I expected it be better given the more premium brand but service was poor from the start - due some IT issue, room keys were not working when I checked in... in the room, TV and phone did not work on Day 1 and then again on Day 2... also my room access was blocked on Day 2 so had to get it reactivated... even for room service the server insisted on immediate payment rather than adding to room bill like most hotels do.. I have stayed previously at Ibis across the lobby and felt the services there were so much better! Will not be coming back to Novotel for sure.

Frequent power outage. TV channels don’t work. Bathroom reeking of cigarette smell. Shampoo dispensers in shower are loosely attached on the wall with double sided tape. On a positive note, hotel staff were friendly and helpful during my stay.

Stayed two days and had a wonderful experience. Restaurant was courteous and very thoughtful when my son was not well and they provided considered food. Hotel staff is good and helpful. Sanjib was really nice and always smiling at the restaurant.