Residence Inn Cincinnati Midtown/Rookwood

After driving 11 hours in a snow storm, for a trip that normally takes about 8, when trying to check in I was told by the employee they were locked out of the system. I could not believe I was asked to follow the employee to the adjacent hotel to try that system. That did not work, so we proceeded to the original property where I had to fill out a sheet of paper and more on my credit card as a room holder. This seems like a really “poor” backup. These employees may have been following company policy, but this policy seems very cumbersome to the customer. My Daughter and I come to Cincinnati at least twice a year and normally choose to stay at the corresponding Hotel. This trip was frustrating, speaking conservatively. I understand circumstances, however, I would hope the next trip, if I do decide to give this place a second chance, I hope we have more favorable results.

Extremely nice room, valet was very friendly and recommended great restaurant nearby. Would definitely stay there again

Property is in a nice and convenient area of town, around many restaurant options. The staff are all great except one specific receptionist who was not very friendly.

I did not like that the self-parking required walking across the street and up 2floor. during day not problem but at night felt a little unsafe...

The stay was amazing, clean, staff was nice, complimentary breakfast was good.

Stayed one night with our three teenage boys. Plenty of space!! Nice kitchenette...we did not use as our stay was short but it was nice! Several restaurants nearby within walking distance. Breakfast at the hotel was good. Lots of options. Well stocked and clean. Would return for sure.

Great property….shopping and food right around the corner. The only thing I would suggest, is the food truck that weekend did not have food..only drinks. Many people would have bought food had they had it. May want to re-think making sure food truck has food . Otherwise, great property!

Great new property. Kind of busy are but in walking distance of retail and restaurants.

Pleasant staff. Located near where we wanted to be.