Verified traveler
2023 年 11 月 3 日
The hotel itself was nice, our room was clean and comfortable. The only problem we had was that I left my brand new jacket, worn for the first time hanging in the room's closet. It was raining the night before and it was wet so I hung it in to dry and forgot to get it out the next morning when we left. I am 110% positive it was hanging in that closet. Around 7 PM the same day we checked out I called the hotel and asked about it and was told to call back the next day to talk to the people who deal with that sort of thing. I inquired a bit further, and was told they couldn't look and I just needed to call back the next day. My husband called first thing in the morning and they said they would look and return his call. Several hours later he had not heard anything so he called again and was told the same thing. After a few more hours he decided to just go to the hotel on his own, and when he got there, nobody had checked yet. He waited while they did, and of course, nothing to be found in the closet or the lost and found. They basically said oh well, and sent him on his way. I get that people leave things all the time and I should have checked the closet before I left but their lack of care was very frustrating.
翻譯