希爾頓切斯特逸林飯店(DoubleTree by Hilton Hotel & Spa Chester)

Very disappointment with the service and facilities. We booked this hotel because of the swimming pool. We are a family of four planned to swim with kids. Unfortunately, when we check-in, the receptionist told us under 16 cannot use the swimming pool. Secondly, we asked someone for setting up the cot bed for us. The lady came at first asked my husband if he knew how to set it himself. After my husband said No, the lady pissed off. It was an "AMAZING" service we had for four stars hotel. If we knew these, we definitely would not choose this hotel.

Check in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in. Room size was adequate with comfy bed and quality pillows ensuring good rest. Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre.

Very clean very beautiful and very good service. Beautiful terrace to drink your coffee in the morning. We stayed in a superior king bedroom and it was honestly so clean and comfortable and relaxing

Brilliant hotel and location. Breakfast queue was the only thing which may have been an issue but we were there early so no problem. But could do with looking at how this is set up at busy times. Loved the whole visit.

Beautiful hotel with a good breakfast. Had a lovely spa treatment as well.

Very nice hotel, clean, lovely breakfast. Roughly £8-10 in taxi to center.

Excellent shower. Comfy Bed. Suite rooms can accommodate the whole family

Great hotel with welcoming staff.

Appealing modern hotel let down by staff. Cobwebs under desk in room. Horrible wait for food in restaurant, claim of lost ticket in kitchen. Unfortunately it was the same painfully slow experience that we had 4 years ago, overconfident/superficial bar staff, waiting staff without a basic level of initiative.