布魯克莫靈頓班納斯特里溫泉飯店(Brook Mollington Banastre Hotel & Spa)

The staff were excellent, friendly and provided perfect service. Breakfast was good, options of cereal, full cooked and toast. The hotel is just outside of Chester but only 5 mins drive by car. The room was warm and comfortable.

The hotel is a bit outdated. A lot of things need to be changed. However, the location is great.

Room door did not work with card and they had to keep comings up and resetting the door. On one occasion we had to wait until the manager xould be called and xome to the hotel to let us in to our room. The toilet did not flush and despite reporting this, it was only as we were leaving that ot was fixed. The chair that I sat on for breakfast was broken. This hotel needs some serious refurbishment!!!

I booked this for my husbands 50th and I was so disappointed. The room was old and tired. I saw a flea jumping around on our last night. I phoned a month in advance to try and book him a spa treatment to be told that no spa treatments were availaable for months as they had all gone on people who had got a deal on a spa website. If you get this on a super cheap deal it would be ok but we paid hundreds of pounds for a cheap grotty hotel that did not even have the excuse of being a grand old property either. The saving grace was that the kids could use the pool at anytime. xxxx in

I enjoyed my stay (5 nights) very much. Was a little shocked to find out that there were no shops around at all but I should have checked that out before A BIG thank you to Geraldine on reception. She was wonderful and looked after me so well. I wish all hotels had such a person like her. The breakfasts and dinners were top class. A great choice and everything was super delicious The hotel needs an upgrade particularly the rooms and corridors. There was no bottled water in the room and no fridge to store my own bottled water that I had to buy. Geraldine even offered me her own bottled water which I declined but how very kind to offer me! One of the receptionists in the morning was not very friendly/cheerful but thankfully, I did not have to have too much contact with her There were some distubances outside the hotel reception area which caused concerns for myself and other guests. However, it did not affect me personally

We booked a family room. When going to the room we went from a corridor into another corridor which smelled of damp. The room smelled of damp. The room was very shabby and old looking. There was mould on the walls. The armchair was filthy and covered in dust. We went to complain and he was not very helpful he knew what room we were about to complain about before we even mentioned the room number. He wasnt there when we arrived. Very suspicious that he knew what room number but still tried to say we have no mould in the hotel. He said the hotel was full. We decided to leave and not even stay. It was too late to look for another hotel. We decided to go home. We came for shopping at Cheshire Oaks. We had done that. Avoid this hotel!!!!!!

I found the large pool and spa brilliant! Plenty of space in the rooms and lovely staff

We all enjoyed our stay , staff very attentive, food was nice, family room was excellent , pool was great for all concerned. I would book this hotel again, I would have to say it does need tidying up and if money was spent on it then this would enhance the hotel.