夏延尼貝斯特韋斯特SureStay Plus飯店(SureStay Plus Hotel by Best Western Cheyenne)

Breakfast is great!!! Pool and hot tub were so relaxing!!!!

The staff was super friendly and helpful. The rooms were very clean and didn’t have any weird odors like some hotels may have. The location wasn’t my favorite since there wasn’t to many restaurants or scenery to really view but overall I enjoyed my stay here and would book again if heading back this way!

They cancelled my reservation and blamed it on ******* but I was never notified by ******* and the active reservation remained in my app. Additionally, ******* asked me to rate them, assuming I stayed there. I asked the staff clerk to email me the cancellation notice from ******* and she didn’t. I think they wanted to charge twice as much because I had a good price due to booking early and it was a football weekend. We had to drive 40 miles to find another available hotel. It’s also quite rundown just from the looks of the place. Probably a blessing in disguise we didn’t stay there.

Dirty. Stain hall carpeting, internet didn’t work, limited service. Obviously Great Western doesn’t care for this property.

Front desk was rude. Tried to call before reservation to confirm pool and hot tub were opened and was not answered, not in service.

Front desk staff was very rude. Wi-Fi not working, room super dated. Dirty carpet. Microwave didn’t work.

We were on the second floor. The window faced the north and the hotel was located next to an interstate, the semi trucks were pretty loud and noisy. The wind was blowing and the window couldn’t close properly. The wind howled through that improperly closed window as well. The bathroom linoleum was worn and the floor was warped. The breakfast was great!

No complaints other than breakfast ending at 9, it would be really nice if they could extend it to 10 since check out is at 11.

We arrived & the computers were down so we did not get a key to our room right away. They did upgrade us to a suite. The couch & chair in the suite were very uncomfortable. The couch fold away seemed to be broke. The bed was very firm so we did not sleep the best. Breakfast was good. Staff was friendly.