Relax01101681532
2023 年 11 月 25 日
I am surprised that a few guests have left bad reviews about this great in January and February . Our experience was nothing like that. We came here by accident. My wife, daughter and I booked two rooms at Beryl Signature hotel nearby through Booking .com. However when we reached the hotel tired and sleepy the receptionist told us that they had a problem. They claimed that our rooms had a terrible smell so they decided to move us to their sister hotel with an upgrade. The receptionists were very apologetic and took us to the Palace Hotel which was round the corner. However, we sensed that they were not telling the truth. What must actually have happened was that they had double booked our rooms and they were given to somebody else. The booking company told us that they were very unprofessional to do so Anyway, it was a blessing in disguise because Bryl Palace was much bigger. By nature most buildings in Hanoi are very narrow so hotel rooms tend to be small. But Beryl Palace rooms were the best spacious rooms we have stayed in during our ten day tour of Vietnam The location of this place was superb and gave us time to visit the local shops and restaurants. The war museum and the Lenin stature were within walking distance and we enjoyed the short walk there the second day The two receptionists were welcoming and friendly. The staff are genuinely warm and attentive. Our two rooms had all the facilities we see in a four-star hotel in the UK. The rooms and toilets were very clean. What’s more, there was a knee-height wooden stand in every room for you to put your luggage on so you did not have to bend to picky stuff out of it. The volume of traffic in the area provides a continuous noise but you don’t hear when you are in your room . The breakfast area was small but when we went down there were no queues. They cooked breakfast for us quickly. There was enough variety for vegetarians like me and my daughter From the bell boy to the manager all were very courteous and extremely helpful. The reception and the lobby area were spotless. The best service was the Travel desk. They helped us in arranging transfers, excursions, and daily info on local delicacies and places to go to see Hano who helped us plan a few jeep tours.The travel desk was also fast in responding to queries. They booked our taxi to the airport and the driver was on time. They had a quick check-out as we were in a hurry and sent us off with a bow and acheery wave All in all, I would say out of four hotels we stayed in during our tour this was the best one with spacious rooms. Friendly staff, nice food, and brilliant travel desk. I highly recommend you stay here when you visit Hanoi.
翻譯