城市小屋飯店-約翰內斯堡弗威斯(City Lodge Hotel Fourways)

Bad odour.

City Lodge Hotel Fourways is a modern, clean, well located, excellent for value property. The staff is so friendly and willing to go the extra mile for you. The rooms are clean and freshly made daily. The holtel is also walking distance from Monte ****** so you can enjoy the best restaurants and entertainment.

This Hotel should not be considered as a 3 star this is more of a 4 star except for the bed quality this could be a 5 star. The food was out of this world, You dont need to go out of the hotel for a awsome dining experience. Staff is helpfull and the cleanest hotel I have ever stayed in.

Where does one start? Well, from the beginning of making my reservation I had some problems. I called a couple of times and got cut off. Eventually, I got through only to speak to 4 different people. Got cut off again. This time, I called back. The GM answered the phone. Finally got helped. However, I got the excuse of problems with the phone line.. Upon arrival at 16:30, I was told the rooms were not ready. Only after I told them I give them 10 minutes or else I will go somewhere else. The room all of a sudden became available! Upon getting to the room, the roomsafe was locked. Called to ask to come and open it and also for an ironing board. Now, this is where the 4 star service really started. Waited 15 minutes, nothing. Called again and told the reception I'm in a rush and need the safe and iron board to come as I will be late. Again, I waited 10 minutes. While I was about to take a shower, my door opened. NO knock on the door just opened.. What is this? The staff just walked into the room without saying anything. Towels for my room? I did not ask for it. Wrong room. After almost 25 minutes at last, someone showed up only to tell me the battery needs to be changed? That is no rocket science. I already told them this over the phone. They will come back later. Got the iron.. but the status it was in was not what you would expect from a four star hotel. Ask to speak to the GM. Reply from the reception was she is not able to take your call she is aware of the issue, and you can mail her. Well, GM gives this reply. You, as the GM, get someone in charge to speak to your guest. As a paying guest, it is your responsibility to make sure your guest is happy, GM!!!! Saturday morning at 4:30 car alarm was going of in the car park. Nothing was done about it. Had to call done to reception to ask them to go have a look. Told them we will check out as the hotels are not up to standard. Response was I need to speak to the assistant GM. Wow, now they have an assistant GM available on duty? We decided to stay as we only had 2 days. Gone out for shopping. Got back. Both elevators were not working. We had to go through the kitchen,back of house, to get to our rooms. Another couple also had the same problems. This is by far the worst CITY lodge I have stayed in ever. Until now, message or email from the GM or assistant GM to apologise for the inconvenience and bad experience over the 2 days will I stay here again never. Will I recommend anyone to stay here? HELL NO. Stay away far, far away. Take your business over the road,pay a bit extra, and don't get all the drama and stress. The GM needs to get some training in how to deal with guest problems. Managers also. Do tell me no problems. It was no problem. I will not be righting this review. I will take it one step further and also be contacting the head office

Lovely room - quick efficient check in - excellent service include poolside (Super sunny spot even in winter!) - outstanding breakfast: quality, quantity & all staff very efficient & friendly! louis-THE-lawyer

Had a good check in with the lovely Lungi, she asked us for a floor preference and side of hotel. Chaos at reception in the mornings. Breakfasts are very good value for money, eggs cooked to perfection. Would have preferred having had a cafetierre of coffee rather than waiting for someone's attention for another cup. Excellent choice of preserves. Unfortunately housekeeping lost a short sleeve pyjama top, it did not arrive at the cleaners. Jacob, Nyiko tried in vane to find it. Nokuthula and Stacey are delightful in the mornings. Thank u Lungi for making us feel so welcome, Jacob and Nyiko for trying and for the lovely ladies at breakfast. The drain in the bathroom basin wasn't draining, the safe did not work, went down to Lungi and whilst at breakfast maintainence were sent and rectified both immediately, outstanding!!! We have returned to this City Lodge as its convenient for this part of our stay in SA. City Lodge is reassuringly comforting brand. We will be back.

Upon arrival the staff was so helpful friendly and made us feel welcome. The food was amazing. The bedrooms was neat, tidy and spacious. Our stay at the hotel was an absolute blessing. Will definitely recommend it to family and friends. Well done!

Clean and everything functioning . I need to find a way to get the best prices on the best app.