The good: * The guest rooms and the common areas are very pretty. * The location, though a bit busy for my taste, is convenient for many major sights and theaters. * Many of the staff were kind and helpful. For example, when I asked for an iron, an attendant brought one up right away. She also set up the ironing board and even asked whether I'm right or left-handed so she could set it up in the right way. She also brought distilled water for the iron. * In-room dining is available 24 hours a day. We also appreciated that we were able to order breakfast side dishes outside regular breakfast hours. * The bed was comfortable, and the closet was big. The bad: * When we checked in, the front desk attendant asked whether my husband, who is exactly two years old than me, is my father. Even after we answered, she kept saying that it was nice that we were taking a "family vacation." ***? I would expect that outwardly speculating about your guests is on the list of things not to do when you work at a hotel. * I'd been expecting to take a lot of leisurely baths during this vacation, but it wasn't to be. That's because, although the windows in the main part of our room were soundproofed against street noise, the large window in the bathroom was not. I wouldn't have expected that to be a problem but, in the bathroom, the noise from car and foot traffic was so loud I felt like I was in Times Square whenever I took a bath. Also, the bathtub didn't have a handheld shower head. As for the walk-in shower, it was OK but small. * We had several hiccups with in-room dining. For example, late one night, we asked whether one of the teas on the menu was herbal, and we were told that it was. However, when it arrived, we saw that it was actually white tea (and therefore caffeinated); fortunately, I had only a few sips, or I would have been awake all night. Another evening, we arrived back to the hotel and walked through Brumus (the on-site restaurant) to admire the selection of cakes. The staff members there told us that they could prepare a plate for us or that we could order the cake through room service. When we tried to do the latter just a few minutes later, we were told by the room service operator that "the cakes have all been put away and it's impossible to serve them now." When I said that we had just been told the opposite by the restaurant staff, the in-room dining person said they would "try to sort it out" and hung up. About 15 minutes later, we did get the cake, but we were left feeling like we had greatly inconvenienced someone. Lastly, every time we ordered in-room dining, we specified that we were ordering for two people. However, we usually got only one place setting. As for the food quality, it was usually fine, but one morning, my breakfast plate was lukewarm and looked like it had been thrown together by a child (it was noticeable because I'd ordered the same dish two days before, and it looked a lot more appetizing then). The person who brought it s
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