克里弗蘭大學圈萬怡飯店(Courtyard Cleveland University Circle)

Everyone seemed rude and the breakfast was overpriced and was not very good.

We’ve stayed here before and have generally been happy, with exception of this last trip. We ordered an early morning wake up call, but they didn’t adjust for daylight savings, so our phone rang an hour early. We took a shower and water wasn't even lukewarm. Was a while before someone took a look (maybe 5+ hours), and we were told we just need to run the hot water for a few minutes. This did work the next morning (we let it run for a full 5m) but would have been useful to know at check-in. Housekeeping never came (which wasn’t a big deal for us, but might be for others).

bed is not comfotable, schimg my back as I woke up in the morning. the TV setting is 90 degree against the bed, that meangs you have to swing the Tv 90 degree to watch TV. May be the room 519 we had is very small. May be It should be rated 2 stars instead 3 Which I give generously.

The hotel is clean and safe. The front desk made a mistake at check in, was confused by my reservation for two rooms (I had family coming on a different date), and the parking valet brought my car out hours before my checkout for no apparent reason. I’d still stay there again, but hopefully the front desk gets some additional training.

The staff was the very best.I picked this hotel brvause my daughter had a major surgery at university hospital. I was very pleased with my stay. The staff was supper. I can not say anything negative about the whole experience. I would like to give the whole staff my thanks and gratitude.