瀏覽用戶對克里夫蘭飯店的評價

克里夫蘭大學圈醫療中心Residence Inn 飯店
4.2/5106 評價
PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.
克里夫蘭城中Residence Inn 飯店
4.1/5101 評價
優點:優越的地理位置,步行即可到達市中心餐廳,進步場,******,藍調之家,吹風/拱廊,CVS。開車去頂級高爾夫的短途。整潔的老建築,有一些獨特的魅力。友好的工作人員。我們的房間比標準酒店房間大得多,還有2張大牀和一個廚房,裏面有全尺寸的冰箱、洗碗機和爐子。免費早餐還不錯。缺點:電視服務很糟糕(衛星)-兩晚都凍得我們凍僵了。考慮到房間的大小,浴室令人驚訝,很難進入/退出,而不進入淋浴。酒店沒有大型走廊冰機(我們依靠它來填充我們的冷卻器)。然而每個房間都有一個冰箱,裏面有一個製冰機,但沒有足夠的冰機滿足我們的需要。整個週末他們人手不足。我們的房間配有一條浴巾,所以當我們要求更多的時候,我們不得不去前台自己拿(步行很長,有兩部電梯可以到另一座塔)。酒店停車場每天大約40美元,這似乎是唯一的選擇。我們在那裏呆了兩天,只有一名僕人在工作,所以即使我們提前打電話叫車,也要等很長時間。酒店酒吧整個週末都關門了。

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