考夫斯港飯店

Quiet room, 2 x QB's, suite was spacious with good quality beds, which were comfortable. We both slept well. Parking area was very hectic, fine when we booked in, but after going for a drive around the beach & the town, picking up dinner & back to the hotel, the car parks were all full. This was the only downside to our stay. Staff were very friendly on check-in & departure. If you were fit & able it was a short walk to eateries & the beach.

老舊狹窄的旅館。可取的是12平方的方間有一大一小的上下床，能睡三個人。

Overall,  a pleasant stay,  in a beautiful location,  but with a few much needed upgrades, it could be so much better.  The grounds around the resort were lovely.  The check in process was friendly and quick. Directions to room a bit vague.  Told that the wifi was having issues and we were unlikely to be able to get wifi or 5g from the room (on arrival to the room 5G was fine,  but wifi virtually non existent).  Car park was like a rabbit warren and difficult to find the correct lift to go up. Later the under cover car park was full,  over flow car park full.  Had to park over on the dirt with big muddy puddles everywhere. On arrival to room there was a dingy dark little entrance room, and the light was hard to find in there, so we had to use our phone torch to be able to see to open the door.  Very dissapointed in room on arrival.  Photos on the internet of the executive 1 bedroom apartment showed nicely updated kitchen and bathroom,  what we got was old and dated.  An old fashioned beige spa bath and an old fashioned shower over bath set up, and barely high enough to get my head under water.  It was nice and hot with decent pressure though. Bathroom seemed to only have 1 small soap and one small shower gel for 2 guests.   The kitchen was fine,  but had no overhead cupboards, splash back etc like in the photos on the internet.  I messaged reception about my dissatisfaction with the room, but received no reply.  The rest of the room was nice, and very clean. The bed and pillows were very comfortable.  The views to the golf course and lake were nice, and was good to have a balcony.  The TV in the bedroom was extremely tiny, and situated poorly so you have to look down to watch. There was a larger TV in the living area though.  We did not watch TV at all,  as knew Netflix etc would not work with no Wifi.  The fridge was not stocked at all,  apart from 1 tiny bottle of long life milk.  No water,  soft drink or any form of mini bar.  Things that really let down the room were things like the rusty air conditoner external unit, old creaky window in bathroom, window with slatted blinds that are very dusty, and that same window that didn't seem to seal properly. Also a few little cobwebs in the bathroom. With a bit more attention to detail,  this could be an amazing resort,  but at the moment,  I was very let down,  especially since our room didn't match what was on the internet.  Reasonably priced though. 

We stayed in the Gumnut villa which was absolutely horrible. The toilet was flooding the bathroom floor, the shower head in the ensuite was like being hosed by a fire hydrant. The toilet in the ensuite felt tiny, like it was meant for young children. There was an ants nest in the light above the master bed which was dripping ants and nest pieces on me throughout the night so we moved the bed out of the way. The fan in that room was vibrating so bad that it would shake more ants onto the bed. The aircon was working but I don't think the room was insulated so it was never enough. We had two fans running to try and push cool air into the kids room for the entire week we were there. The matresses felt absolutely horrible and felt like I was going to roll off the bed each time I move. There was some mould on the bedroom walls. The whole cabin was just old, outdated and very worn. The wifi hardly worked which was not so great because there was also no cell service in most of the park. Great if you want to have no connection but not so great when you need to use the internet to search for places to go and things to see in the area. Why am I giving it 4 stars? Because of Jan! The staff there were amazing! Jan tried to do everything in her power (and then some!) To try and help us out. She was incredible! The facilities were also great! Lots for the kids to do, direct beach access, kangaroos all over the place, pools, water play equipment, slides, tennis courts, archery, go karts, all great fun! The bikes are old and pretty run down so not worth renting. Thanks again to Jan! We hope to stay here again but in one of the more modern cabins (or in our own tent).

Wish I’d have read them everything is true. This is not a luxury resort. Tired old dirty rooms. No staff anywhere. No gym access. Unusable internet. No assigned parking and not enough spaces. But best of all many people live here permanently and they do not like visitors. One resident came INSIDE our room as we brought in our cases and told us off for banging the door. We had been here under 2 minutes. Another resident ambushed my daughter parked by lift unloading her cases with a tiny baby and 2 year old told her off too. Within 90 seconds of arrival. Literally they patrol the place looking for chances to discipline visitors for actually being here !! Nice grounds but horrible atmosphere- rudest barmaid in the bar rude to coworkers and guests went for 1 drink and left. Yes we asked for our room to be cleaned to give the place a chance to step up before complaining and someone came and cleaned one window and sprayed a scent to cover up curry smell but couldn’t get rid of it. Staff are hidden and only available via mobile phone. Ghastly. Do not go. It is not a resort experience!

Easy to organise, great communication, beautiful spot close walk to the beach. The cabin we stayed in was lovely. It was clean, comfortable bed the park was quiet and peaceful and had great facilities. We enjoyed our stay. Will definitely be back in the future

對於想要捕捉Sapphire Beach城市風采的旅客來說，水月海灘度假村是一個理想的選擇。從飯店到科夫斯港機場10km遠，到科夫斯港火車站7km遠，均很便捷。飯店佔盡地理之宜，Solitary Islands Aquarium、Diggers Beach和Korora Lookout離此都很近。所有極具特色的客房都配備有熨衣設備、空調和液晶電視機，讓您感受到更加貼心細緻的入住體驗。服務人員會提前為您準備好電熱水壺，以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆，提供吹風機的客房浴室是不錯的選擇。優美的環境，再搭配上細緻周到的服務，飯店的休閒區定能滿足您的品質需求。多國語言工作人員的服務，將為您消除在異國的語言障礙。

This is one of the best places I have ever stayed at. The people are the friendliest and most helpful. The unit was superb, with 3 large bedrooms one with a full size en suite and the very large main bathroom with corner spa. The hole unit was very clean and the kitchen had everything that you need for a short stay or longer. The pool and BBQ area was fantastic again everything you need for a BBQ (cooking utensils, plates and even sauce and butter in the fridge that everybody can use. The beach is a two minute walk straight out the back. I am happy to recommend Smugglers On The Beach to anybody that's need accommodation at Coffs Harbour overnight or a month. I will be staying there next time and will be looking forward to it.

I had a number of last minute requests including an early check-in, conference room use, late check-out and issues with payment. I actually booked online, cancelled and then sent an email explaining why I cancelled only for the manager to accomodate my requests and reinstate my booking. All in all, the staff at this hotel are fantastic and I couldn't have been happier. Unfortunately, the rooms are very, very dated. This could be because I am from Sydney and regularly stay at major Australian CBDs - but if I had booked for a holiday or other travel that required a lengthy stay in the room itself. I'd book elsewhere. It's not fair on these awesome staff members to be let down by crappy, dirty windows and shower amenities that utilise a reusable pump rather than separate bottles - these things made a difference when you are paying $350+ a night. Thanks so much for making my stay possible - but I will likely seek out other accommodation next time.

過夜。位置優越,房間乾淨。