Everything was pretty good except check in. We did arrive early (at 2:20) and were told check in wouldn’t be until exactly 3:00 because housekeeping was behind. We choose to wait in the lobby with our bags because we needed to get into our rooms as soon as possible to get ready for a wedding. Around 2:45 they said one of our 2 rooms was ready and checked us in. But when we went up there it was not ready as housekeeping was still in that hallway working in all the rooms. We went back down and the staff was gracious enough to offer us the Meeting Room to start getting changed so we wouldn’t be late to out event. At 3:00 I went to check the room again and I think ot was cleaned but the keycard wouldn’t open the door. Went back down and was told that wouldn’t be our room after all. Was given new rooms keys and was finally able to get into our room around 3:10. The other couple in our party still didn’t have there room until we were heading out the door at 3:30. There were at least 4 other families that were also in the same situation waiting for rooms.
I don’t know if this is a regular issue for them or not, maybe it was just this particular day, but it was kind of disappointing.
Breakfast was OK but nothing special. But at least they did have some hot things like sausage and biscuits and waffles. Better than nothing.
Staff was friendly and tried to be helpful.
翻譯