Booked a suite with a fireplace and jetted tub after a rough day where our pipes froze and burst. Cold and sore my husband and I wanted both of the features this suite offered. We arrived to find out that the suite was not available and we were put into a room directly in front of a noisy ice maker, kids dining up and down the hall at 11pm and only a stand up shower. The man at the desk obviously had better things to do than assist me, and was cold and robotic when I tried to explain the situation. Horrible waste.
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