We stayed 3 nights at Gateway Coonoor in May'24. Overall it was a very good stay at an excellent location with great hospitality. The positives largely outweigh the improvement areas. NOTABLE POSITIVES: 1. Location, landscaping, lush green gardens 2. Service levels- special mention to Anandha, Britto, Chef Ramalingam (all F&B), Nagaraj- HK Manager (who also took us around the property to show and explain its various flora) and the Front Office staff, as well as Security who were very courteous 3. Food was amazing! 4. They have a complimentary foot soak with hot water, tea leaves and lemon brought to your room (on request) which feels refreshing after a long day of walking and in the evening cold. 5. Proximity to both Coonoor town and Upper Coonoor Bedford main street, whilst maintaining its seclusion 6. Special mention to Anthony, who was our driver and guide for both our transfers from and to the Airport, as well as local sightseeing to off the beaten path locations. Extremely polite, resourceful and of great help! A real asset. IMPROVEMENT AREAS: 1. The room walls were incredibly thin in the Superior Rooms category and we could hear noises/ creaky floors right behind, as well as conversations from other guests and the room also has a small window up top which is not closed, so the light from outside seeps in; not a good thing if you are a light sleeper. 2. The key system for room access is now through the IHCL Mobile Key app. While seen as a good initiative to cut down on plastic/ room cards, it had its flaws- we struggled to have the OTP sent to my number due to some backend issue, it took a long time to sort this out; and they needed to do the registration through one of their staff's CUG numbers before adding my M-PIN. It was a bit of a hassle at the start but thanks to the team for having this fixed. 3. The Recreation/ Games area needs better maintenance. Some of the fixtures like TT Table and other games had missing pieces/ faulty equipment. Overall, we cannot have any major complaints about our stay. Value for money? Perhaps just about or at slightly less value, considering the rates, but I suppose that's an issue for the reservations or revenue management and outside the control of the excellent resort staff who did everything they could to make our stay great.
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