I’m not sure what rating to give the hotel. Many aspects were excellent but a few were very disappointing. The staff were the highlight of the hotel. Every person we interacted with from front desk, the spa and breakfast restaurant were amazing friendly. The hotel breakfast was wonderful. Lots of options and all delicious. The spa is very nice!
The negatives, 2 of the 3 nights we stayed had a rock concert playing. One night from 10pm-11:30pm. It was LOUD! I tried sleeping with ear plugs and pillows over my head. My husband, who does business in US, had to take his business call in our bathroom. The second night was a biggest hits concert from 9pm-10:30pm and fireworks from 11:30pm-12pm. Having a peaceful nights sleep was IMPOSSIBLE. None of this was mentioned on the website, nor when we booked the hotel. The first time we were told about concerts was at checkin. When paying over $900 per night this is really unacceptable.
Another downside was the bathroom. Our shower leaked onto the floor soaking a towel or rug every single time. It was the design not a clogged drain. Cleaning up water on the floor of the bathroom isn’t luxurious.
Lastly the room was lacking. It didn’t feel luxurious or well thought out. We didn’t have drawers for clothing and no place to put a luggage rack. Poorly designed.
We did mention the loud concerts and our leaking shower to the front desk. They brought us some extra towels and offered apologies. Unfortunately we would not return or recommend.
翻譯