Best Western Covington

The gentleman who checked me in was very accommodating and very nice. The room was clean and spacious, however, it's old and needs a facelift. The beds and pillows were horrible so the intended stay was for a good night's sleep and instead woke up with stiff neck and aching back. Breakfast was less than par. Won't stay again.

when you walk in the room, you immediately got an unpleasant smell. The bed did not appear to have been changed from the last person that stayed there, I only had one day of shampoo & conditioner, no refill on the second day of coffee. Overall, an unpleasant stay.

Bathroom was nasty. Trash on sidewalk. No milk for breakfast. Cereal was empty. Had a machine for yogurt it was empty too. Trash all over counters. No jelly for toast.

The first room we went to was dirty. It was obvious the floor had not been washed in a very long time - lots of dirt, dust and sticky substance near bed. The TV did not work. The bathroom floor and walls were dirty, and again it was obvious they had not been clean for a long time. We requested a change of room because the TV did not work. The other room we stayed in was also dirty and obviously not cleaned (floors, wall areas, etc. were filthy). Very disappointing. Also, the breakfast was a disappointment. The yogurt machine was not working, only one type of cereal, but showed more than one choice, same with the juice machine - some were just water not juice. Overall, it just seemed like management and the workers did not care to provide customers with a good experience. We will never book this hotel again!

Check in was fine. This morning when we went for breakfast at 6 am There was no hot water for tea, no sugar. There was dried coffee over the floor near to the waste basket in tge dining room. Almost all 3 cereal containers were empty; there were no spoons! Very disappointed since last visit , it has deteriorated in terms of breakfast. Rooms were clean and comfortable!

The hotel is very run down. First room felt like Goldy locks someone was still using that room.Room 2 water all over the floor nothing like walking into a room and getting your shoes all wet. Room 3 very noisy neighbors. Will never stay there again Best Western should be ashame fir having their name attached to this hotel.

EVERYTHING FOR THE MOST PART WAS GOOD . WOULD RETURN AS LONG AS THEY FIX ICE MACHINE AND MAKE SURE THERE IS A REMOTE FOR TV

The room was not clean at all. I’m not sure the floors have been mopped. Ever. I stayed for 2 nights and on the second day, both room keys stopped working. No one was at the front desk, no one answered repeated calls to the front desk. I had to find a staff member and she couldn’t find anyone at the front desk. So someone had to unlock my door. I never was able to get anyone to reactivate my room keys. Also very unsanitary breakfast room. I won’t be staying here again.

The staff was great I had a peaceful stay I had only one problem the cover on the bed was not thick enough but I asked the staff for another one and they got it to me right away above that everything was great