大急流城機場萬豪TownePlace套房飯店(TownePlace Suites Grand Rapids Airport)

Hotel was packed. Check in ladies were nice. But when we came back at 11pm there was no parking and several people waiting in lobby just to ask where to park - when sold out tell us to start with where the overflow parking is or put up a sign.

The manager on duty promised to adjust the bill to reflect a change in room type….she never did, and the current manager won’t honor what she said she would do. Furniture was uncomfortable….too low to the ground sofa and chair, and the beds were hard and the sheets were scratchy.

The free breakfast was not worth it, we went out for breakfast. I did like the coffee so that was a plus. The gym is really nice and we dipped in the pool which was warm. The beds were not very comfortable and the front staff were, as nice as they had to be-let’s just say that. The area is nice, you can walk to the store and there is a little park(for when it’s warm)

My 5-night stay last month was really impressive: very clean, quiet and well maintained place. Staff are very friendly and truly helpful.

Overall, it was a great stay. Clean and quiet room. Very spacious. Looking forward to staying here again for upcoming events! Thank you!

The stay was amazing. The room was super clean and I had a difficult time waking up cause the bed was so comfortable!! The staff were extremely friendly very helpful giving information about local dining. I would definitely stay there again.

Each room has full size kitchen and Meijer is right next door so it’s very convenient. Very clean and staff are very friendly. Free breakfast is good too. Definitely stay there again.

The hotel contacted me a few days before my reservation stating that due to high demand they had "accidentally" cancelled my reservation. They stated if I still wanted the room I should call immediately which I did. I spoke to a gentleman who struggled to find the reservation, then found it by locating the email that was sent to me. He assured me the woman who emailed me had already reinstated the reservation and I was set for check in. I arrived from out of town at 12:30 am to find the front desk couldn't locate my reservation at all. They had no room for me, no suggestion, no apology, nothing. I find Marriott customer service to be poor these days and I will look elsewhere.