KOI度假村和住宅峴港(Koi Resort & Residence Da Nang)

we arrived at the property in the evening after a full day of sight seeing. The property were paid already through the app and we wanted to arrange a BBQ at our villa, i tried to inform the hotel to arrange the BBQ but they want to credit card confirmation before, I told the lady that I am travelling and not convenient to print out the authorization form. Then she told me that with the payment the accounting department will not allow them to but the necessary for the BBQ. All I wanted was a BBQ buy the pool for my family and friends of 8 and she was giving me a hard time. I paid 3 nights of the Villa and it is hard to imagine that the hotel will need payment for that. So at the end we end up ordering Grab food delivery. After we check in the hotel, I wanted to ask for more water as i like to drink a lot of hot tea. the Villa is for 8 people so i asked for 8 bottles of water, the lady on the phone said she will need to charge me for that. That is absolutely absurd and never heard of. So i ordered a case of water from Grab food delivery. My friends who were staying at the hotel room in the main building she told me that construction work was started at around 7 am and woke them up. Then the work stoppped in 30 min and star again in 15 min. That is totally not acceptable as the resort is meant to be relaxing and calming. The next morning we saw the manager and told him all the unusual things that we encountered, I feel that he was sincerely apologetic and tried to make up for the rest of our trip. I forgot his name but he came to visit us at the villa and i saw him every morning during the breakfast service. I feel that he is trying his best to help us th=o better our stay. The breakfast was very good indeed and we all enjoyed it. The drawback is that the river next to the villa is not so clean. There is not much activities to do at the villa except for the infinity pool. The wave at the beach was too strong for us to swim..... But the property is very close to the Marble Mountain (5 min walk) which is an added bonus. Overall the staff seems to be inexperience and try to rectify the problem after it have occur. They are not able to handle many hotel related issues as these are just very minor issues.

這個度假村太棒了。每天早上的早餐都很美味。孩子們很喜歡它。所有員工的服務都是一流的。肯定會再次留在這裡並會推薦給所有朋友和家人。 

他們說這是一家新開業的酒店，但使用別墅大樓沒有任何不便，工作人員正在努力提供最好的服務。但由於飯店尚未完全竣工，設施使用存在一些不便。

一到這裡，美麗的風景和精緻雄偉的外觀就讓我忍不住發出「哇」的驚嘆。在我住了三晚五天的時間裡，工作人員都面帶微笑，很友善，這真的治癒了我，哈哈。 ，孩子們很喜歡，玩得很開心。每次我們見面時，工作人員都會友好地打招呼，每個人都很友好，但我特別記得 Linh 的工作人員反應非常細緻和迅速。我很滿意，下次來的時候一定要在錦鯉度假村度過美好的時光^^

- 非常友好的工作人員- 乾淨、寬敞的房間- 美麗的房間景觀，俯瞰大海和Ngu Hanh Son 山- 目前度假村每天提供免費的新鮮水果和迷你吧- 俯瞰海灘的無邊泳池非常涼爽- 酒吧的飲料很美味而且價格合理 - 餐廳有美味的早餐，有很多選擇 - 豪華的會議室和令人印象深刻的全景設計 =＞ 會回來，強烈推薦