This is an honest review from western guests. Hotel foyer and reception/WC are lovely as you would expect from a brand new hotel. Breakfast looks pretty but is poor. You have to ask for a hot breakfast which is only Phu Bo. Had to ask for omelette as it was not offered, it came in the form of 2 fried eggs!!Breakfast is too late starting at 0730 to 1030 as lots of guests are on trekking and day trips leaving at 0730 to 0800,this should be adjusted to 0700 to 1000 as it leaving you hungry or rushing. When asked about early breakfast it was a no then a maybe??? Lack of coffee also. Rooms - look pretty and yes they are clean and brand new, that’s where the compliments end. Foul smell of sewage in bathroom all the time but especially in the morning. Had to ask for shower drain to be unblocked as 1 minute in the shower and the whole bathroom floods, this was address by removing the top part of the drain, this then causes the other drain by the toilet to fill up and block. This is ongoing with most rooms if you read previous reviews. Air con leaked into floor so had to move table and put down a towel. Walls and ceilings are paper thin. Asked for help from reception for noisy room they didn’t understand so I had to bang on the room and tell them to shut up at 11pm! Can hear constant running water like a tap from adjacent room, I asked them to look at this but they were not interested but this would have kept us awake should we not have had ear plugs!! Rooms directly above 3rd floor are inhabited by chair scrapers and showering etc late at night, suspect but not confirmed this is used by hotel staff! As with most typical Vietnamese builds there is lack of infrastructure and finishing off. Sadly the smells are already present and will only get worse. Standard replies ‘we have sorted drain problem’ are prevalent in replies to your reviews. We were strictly told to wait until 1-2pm for room for check in which is fine as it states it in the notes but other couples and parties (not western) we’re booked in straight away. All in all of you don’t mind the smell of sewage and are nocturnal this is the hotel for you.
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