Joaquin
2024 年 3 月 7 日
Staff who checked us in was incompetent. Booked a room with a kitchen, said it came with utensils, dishes, coffee maker etc...it came with nothing. Called down and asked and he said "people bring dirt into rooms so they take it out, you have to request it back". Bathtub had no stopper so couldnt use the tub to take a bath. Called down(same guy who checked us in) came up, took picture and then said maintenence isnt there tonight so he would have it fixed for our second night. Came back after another long day and it wasn't fixed. My husband went down to speak to them and they stated there weren't any notes in the system so they didnt know anything about what was going on! Our towels were dirty, there was a dirty one wadded up and shoved down behind our toilet. We had only a little less than a 1/2 roll of toilet paper when we checked in(I didnt bother to check for more because there are always more under the sink) but nope that was all we got! We were supposed to come back and stay again before we left and i cancelled thst right away and booked somewhere else.
翻譯