斯維爾特個人套房飯店(Svelte Hotel and Personal Suites)

Amazing hotel, Staff at the reception was very helpful and nice. The hotel is next to a big and very modern mall.

Very clean and a great location - 2 mins walk to a shopping mall!

Location is the best, staff was super nice

I arrived on the same date as per my reservation, only 6 hours before check in time starts and this hotel charged a whole day extra fee for the same day I fully paid on my reservation or else the hotel staff asked me leave and come back when check in time starts.

Because I arrived 5 hours before check-in time starts, this hotel charged a whole day extra or else I was asked to leave the property and come back after 5 hours! My reservation date and check-in date were the same day and I was forced to pay twice for one night!

The only thing good about my stay at Svelte was the location. I can’t remember the last time I was so disappointed in a hotel. Where do I start - no towels, no drinking water in the room, no hair dryer and no iron, mind you I had booked the executive suite. The room was not clean as housekeeping had done a lazy job of cleaning the room from the people before my use. The coffee mugs had not been washed, just rinsed probably as their were stains in them that went when I washed them. The soap dish had been used as an ash tray, there was a small pool of urine next to the commode which I can only guess belonged to a child plus lots of cigarette ash around the toilet. I was booked on a non smoking floor but the corridor smelt of cigarettes and the fire alarm went off at 11pm because a guest on my floor was smoking in their room. Housekeeping knocked on my door at 1am with towels that were asked for by another room so apparently I was not the only room without towels. Room service for a cold drink took an hour even after giving them a reminder. The tv had no English entertainment or sports channels, they were all unavailable. I called the front desk and raised my complaints which weren’t looked into and I was too tired from hospital duty that I was doing for a relative to make a bigger fuss. I couldn’t wait to go to bed and leave in the morning. What a nigh**are!

Only a one day stay we picked the hotel for its location in CityWalk It was conv and pleasant

terrible! found bedbug on the pillow! the sheets, pillow cover and blanket cover was dirty; not washed!!!! towel was used and unwashed!