普羅斯佩克特海茨智選假日套房飯店(Holiday Inn Express & Suites Prospect Heights)

신축이라 깨끗하고 좋았어요.룸사이즈도넉넉하고,침구,매트도 새거다보니 좋았고요. 주차장이용도편리하고,근처 새로생긴한국마트에 푸드코트맛집이네요.

Clean and quiet.

Two major problems with our stay. 1. There was food on the floor of my daughter's room when she entered her room. 2. We rented five rooms. We were overcharged for one of the rooms. I called and spoke to the manager, and she said she would have to look into the situation and call me back - even though she viewed all the rooms and rates while we were on the phone. It's been 3 days and I have heard nothing. I believe it's safe to assume I won't be getting any money back. It's also safe to assume we won't be staying there again. I do have to say that all the staff we dealt with during our stay were very nice.

The room linens and bathroom had not been cleaned. The checkout clerk did not provide a receipt. Offered to email me one and I still haven’t got it 24 hours later. I spoke to a rude someone today at the desk and still did not get a receipt. They also charged me and additional 250 for supposedly smoke clean up! I don’t even smoke!!! I will never return to this awful hotel. The worst experience ever!

The property is within 25 yards of a busy highway. Rooms facing East are extremely noisy. Switched rooms to the West side not as noisy

Not following Covid compliance at this facility at all. Floors are greasy, rooms weren’t cleaned, bed sheets and pillow cases weren’t changed when checking in. We couldn’t bear to stay there and changed our accommodation immediately.