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裡維埃拉德班飯店
2.9/517 評價

裡維埃拉德班飯店

德班市中心 德班|距離Port Natal Maritime Museum0.74km
Dear Sir/ Madam My family recently stayed at your ”hotel” Riviera Hotel 127 Victoria Embankment, Esplanade, Durban, 4001, on the weekend of Easter. I was horrified at the service we received. The General Manager/ or Front Office Manager, Hussain, refused to state his designation to us and lacks the number one skill needed by management, LISTEN. The service from the receptionist, lacked enthusiasm and courtesy. We were allocated a room that would be perfect for a horror movie. 1.The carpet in the room was laced with black dust, as though it hadn't been cleaned in weeks, to which Hussain's response was, ”we are situated on the coast, and dust comes in from a recent storm”. 2.The towels in the bathroom, which were once white, looked ready to be disposed off. We used our own face clothes and bought our own towels. 3.Nobody helped us to our room 105, we explored almost all the floors of the hotel, with our daughter who is mobility-impaired (disability walking). 4.We didn't get to watch the TV, as the signal was not strong enough, and hardly visible. 5.The rooms are extremely noisy, at all hours of the night. 6.There was no cutlery, microwave, fridge in the room, and only two glasses to service a family of 5. Needless to say I have advised my family and friends, never to stay at this hotel, it's a headache, zero hospitality experience, it will ruin their vacation. Dissatisfied Customer

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正在尋找Port Natal Maritime Museum附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
德班皇家飯店
3.7/59 評價
德班市中心
我和妻子在2022年3月期間在皇家酒店過夜。我們使用電梯到達我們的房間,注意到三部電梯之一的入口處躺着一隻大死。我們房間的入口地毯潮溼,其他地毯和安樂椅破舊。窗簾沒有熨燙,窗戶髒兮兮的。衛生間台盆在台盆頂部有很好的黴菌。房間冰箱完全空了,我們旅行到酒店後,口渴了,但冰箱裏沒有水瓶。我們在前台投訴,後來有一名工作人員給我們帶了兩小瓶水,每小瓶收費25蘭德。房間裏有水壺,有茶/咖啡設施。牀頭燈很奇怪,完全不匹配,淋浴和廁所工作狀況良好。我們第二天早上09h30左右坐電梯退房,前一天晚上的還在其中一個電梯前,決定在咖啡店點咖啡和烤餅。他們網站上的圖片顯示的是蛋糕攤,裏面裝滿了各種美味的蛋糕,蛋糕攤空了,好像正規的商務休息室都關門了。這次經歷的悲劇是,德班皇家酒店多年來一直是德班最著名和最受歡迎的酒店之一,經常被商人和國際旅行者使用到德班。在我們入住期間,這家酒店的客人似乎非常缺乏關心或關心。這家酒店位於德班市中心花園廣場,在酒店外面走走可能不安全?很多流浪漢和乞閒逛。遺憾的是,我們不會再呆在那裏了。
潘若迪飯店
3.9/545 評價
辦理入住時,Mhize先生熱情地歡迎我們:)我們的房間做得很好,但需要深度清潔,我的意思是,即使浴室的牆壁也有污漬,這說明非常需要進行家政培訓。這不是我第一次入住酒店。以前我們喜歡早餐,特別是當有一個印度女孩在那裏工作時。這次他們的服務太噁心了!!!第一天早上,我通知負責的主廚我是素食者,並問如果她能爲我準備任何東西,並且粗魯地告訴我:“除了我準備的一位客人之外,我不知道你的情況,接待處沒有通知我你的情況!所以我會從我所準備的素食客人那裏給你一些東西,我知道。”她給了我一拳炸薯條,真是沒勁。炸土豆的話題太多了!我是付費客人,你可別這樣跟客人說話。我去自助餐買點別的時,另一個廚師問我:“盤子在哪兒?”你以前用過嗎?真的?????我對他們的服務感到非常厭惡和失望。主管廚師還不停地對新僱用的女士大聲喊叫,不尊重她!如果你不尊重你的員工,那就不要在房子後面在客人面前,這貶低了我們,降低了您的標準。第二天,我們希望更好,但更糟!我們進行了第一輪,而我只有菇,即使我告訴他們我會回來。我相信,如果愛情和激情存在,還有更多的東西可以準備。我再次去爲我的未婚夫洗碗,廚師先在我身後服務客人,然後無視我,好像我不是站在她面前一樣。我看到她留下了一個雞蛋,我問了兩個,她說“第二輪不允許雞蛋,這就是爲什麼我讓你成爲一個。”在我的整個工作和住在旅館的歷史中,我從來沒有聽說過這樣的事!!!早餐減少了一個小時。在一小時內提供優質服務是否需要做很多工作?!
藍水飯店
4.2/556 評價
絕對是很棒的酒店。酒店值得每一分錢。我喜歡當我需要一個國際插頭時,我能夠得到一個插頭,工作人員總是願意幫助。早餐OMG!!!從未見過或品嚐過任何美味的東西。工作人員提供的食品和服務的多樣性是絕對特殊的!!!
裡維埃拉德班飯店
2.9/517 評價
德班市中心
Dear Sir/ Madam My family recently stayed at your ”hotel” Riviera Hotel 127 Victoria Embankment, Esplanade, Durban, 4001, on the weekend of Easter. I was horrified at the service we received. The General Manager/ or Front Office Manager, Hussain, refused to state his designation to us and lacks the number one skill needed by management, LISTEN. The service from the receptionist, lacked enthusiasm and courtesy. We were allocated a room that would be perfect for a horror movie. 1.The carpet in the room was laced with black dust, as though it hadn't been cleaned in weeks, to which Hussain's response was, ”we are situated on the coast, and dust comes in from a recent storm”. 2.The towels in the bathroom, which were once white, looked ready to be disposed off. We used our own face clothes and bought our own towels. 3.Nobody helped us to our room 105, we explored almost all the floors of the hotel, with our daughter who is mobility-impaired (disability walking). 4.We didn't get to watch the TV, as the signal was not strong enough, and hardly visible. 5.The rooms are extremely noisy, at all hours of the night. 6.There was no cutlery, microwave, fridge in the room, and only two glasses to service a family of 5. Needless to say I have advised my family and friends, never to stay at this hotel, it's a headache, zero hospitality experience, it will ruin their vacation. Dissatisfied Customer
德班市城市旅館
4/566 評價
德班市中心
The perfect hotel to stay at when visiting Durban to watch a cricket match at Kingsmead. Room was spotlessly clean and crisp white linen. Very friendly staff and safe parking. Would highly recommend this hotel.
德本 Spa 公寓
3.7/55 評價
Good service ,clean hotel and good helpers and nice bar cleaning services they have good heart and totel sytlusj 1 realy like it and srcurity srrvices i also like therer jaccuse i am impressed everything was wow

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