雪城環路萬怡飯店(Courtyard Syracuse Carrier Circle)

我晚上八點剛到，房間還沒準備好。他們遇到了人員配置問題，在我們入住的第一天之後沒有清潔或更換毛巾或清空垃圾。兩人的早餐不在他們的檔案中，我必須證明我預訂了早餐。

第一次走進去，我想要 20 分鐘讓櫃檯的女孩跟我說話。她正在電腦上打字。她根本沒有理會我，所以我只是等待。然後得到我的就很好了。但嘗試去游泳是不可能的，因為它已經壞了。只是說游泳池不工作，所以還有其他原因。冰，天氣很熱，我無法用冰來補充水。所有樓層的機器都無法運作。房間很舒適，但設施在七月就無法使用了！每年的周末都是忙碌的。網站上沒有任何地方說沒有游泳池和沒有冰。

酒店已經超額預訂了，他們把我送到了另一家酒店。這不是您想在經過一整天的旅行後在午夜聽到的聲音。

又貴又破舊。草坪雜草叢生，走廊牆上有個洞，壁紙上冒著氣泡。對庭院感到驚訝。

美味的早餐。明亮且設計精美的大廳。床非常舒適。不幸的是，房間說可以睡五個人。房間裡只能睡四個人。午夜左右到達。非常失望，因為目的是在與三個孩子的長途旅行中睡個好覺。

There is no housekeeping everyday. I appreciate someone making the beds and vacuuming each day. No garbage pails by elevator either.

Check in was easy, quick, & friendly, with the usual, expected, incidentals fee (in this case, $20). However, when I looked at my bank statement, I noticed an unknown, $140 charge, that nobody could explain to me in any meaningful way. Simply stating it would likely disappear. I found this very odd, as the actual charge for the room was prepaid on a completely different bank card. It somehow takes only 5 seconds to charge my card an "unknown" fee of $140, but will now take about 5 business days (or thereabouts) to refund the mystery charge, if it even occurs. We'll see... 🤔

Room was not the clearness.. bed look like the sheets haven't been changed out in a ling time. Head desk eating while checking us in.. no free coffee .. paid 4.76 for aaeful cup of coffee.. Annette

This hotel botched our reservation and actually gave our room to someone else. The staff was rude and the Residence Inn they sentenced us to was disgusting - not clean and smelled of stale cigarette smoke. WORST EXPERIMENT WITH MARRIOT EVER!