美國長住飯店 - 錫拉丘茲 - 德威特(Extended Stay America Suites - Syracuse - Dewitt)

After traveling most of the day, i was looking forward to checking in and getting some rest. The house computer had "crashed" and i was unable to check in. I was told to come back in 15 minutes. Came back 30 minutes later and could still not check in.

Front desk staff was unfriendly. My room keys did not work in the exterior doors, so I had to walk around the building with my overnight bag through a very poorly lit parking lot. Once in my room, I discovered that while the hotel is an extended stay hotel and I had a full kitchen in the room, there were NO dishes, glasses, pot/pans, silverware, etc. There is no ice machine anywhere in the hotel - I was told to use the ice trays in the freezer but there weren’t any - even if there were, it is useless for a single night stay. Overall, I would NEVER recommend this hotel to anyone. Ever.

We had a reservation for a room with 2 beds, they had overbooked and only had a room with one bed. Everything else around was booked so we were stuck--some of our party had to sleep on the floor. Not good.

Safety features-nighttime main door locked at 11PM need key card for entry Convenient location

The bathroom sink was full of hair and beyond dirty, a dirty bath towel was left on the back of the bathroom door.

Restaurant à proximité en voiture

Love the front desk staff and the fact that they had washer and dryers. Definitely worth the stay if you’re having renovations done on your home like I did. It also has a full kitchen

Very friendly Staff, only 1elevator for the entire building, we stayed on the 3rd floor with our pet, it was very inconvenient to get to the elevator (located in the lobby across from the front desk) room could have been cleaner, there was hair in the bathtub

Dirty pots were provided stating that they were sanitized. I have pictures of everthing. The microwave had dirt in it. The knobs on the stive were never cleaned. I would have asked for compensation but there was niine at the desk when I checked out.