Booked for 2 nights and decided to take advantage of the 'meal deal' The night before departure we received an email advising that the kitchen was closed for evening meals - but could provide breakfast. Because of the inn's location on the edge of the town our reason for using the deal was because it would allow us to relax when we returned for the day. Going out for breakfast was not a problem, and eating only breakfast in the restaurant was not good value, so we decided to cancel that part of the booking. We advised reception on arrival, were told that wasn't a problem and the £99.96 would be reimbursed. Two weeks later we are still waiting. After 40 minutes on the phone to the information centre we are advised that it can take up to 25 working days before our refund is received. Considering the cost of the break was automatically deducted from our account, that's pretty poor service. Our stay at Elgin was relaxing and staff in the actual hotel were very pleasant. It's a pity that their processing centre couldn't provide the same service. I would advise anyone considering the 'meal deal' to wait until arrival at the hotel and pay cash. That way you should be able to get a refund without any hassle.
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