聖路易斯費爾維尤高地歡朋飯店(Hampton Inn St. Louis/Fairview Heights)

The pool was closed since early January and the beds were uncomfortable and the ac/heater was loud. Dead lightbulbs and broken remote for old tv

The bed was so hard I could have bounced quarters off of it, the pillows were just as bad. The lock on our door was falling off. The bottles of soap in the bathroom were empty. It smelled very musty and there were cobwebs all over the ceiling in our room.

Upon arrival they did not have our confirmation which I think that was more cheap tickets than them. But nonetheless, cheap tickets customer service was top notch and figured it out within 10-20min. But what we didn’t like about the hotel is that upon arrival it was so dirty. The front desk clerk who was also active manager was vacuuming so I’m assuming they are short staffed. She was very nice and helpful. But the place was dirty. Then we find out the pool is not working/ unavailable. We couldn’t check in early due to not having rooms available (which was a good thing) at the end. So we left to eat but before leaving my husband went to investigate why the pool was unavailable. There was a big red sign that it was shut down by the health and wellness administration due to misuse or no use of correct cleaning and maintenance. So my husband flipped! He went off telling me what else have they not been cleaning well. So I can to cancel our reservation with no cancellation fee which the front desk did for us because she understood our concerns. Staff was great, the condition of the place not so much.

The ladies that work there are wonderful! The guests that were next door were very rude and disrespectful. They were loud and very loud at 3 am to 7 am.

We have stayed there several times…no frills like no clock. No hair dryer, shower shampoo, conditioner and body was dispensers were dry. Several light bulbs burned out, seems like they could do better

I ‘m not looking for anything really crazy, but fresh, clean and comfortable. They took care of all that.

Decent hotel with fast check in by friendly staff. The only problem we had was the indoor pool was shut down by the state of Illinois for "health" reasons. Other than that, great hotel.

Hampton inn used to be one of my favorite chains. The hotel was not updated and the bathroom was very small. Breakfast did not have any meat (no sausage or bacon).

Mostly front desk was super kindly. It was so nice to stay. Thank you and absolutely stay again.