We stayed here for 7 days over New Year. Positives - the piano player at breakfast was very enjoyable, staff in the breakfast room were helpful, great location. The view from the dining room was amazing, the housekeeping was very good. Negatives -hot food at breakfast was on the cool side, there were not enough coat hangers, there were no instructions on how to work the safety deposit box, there was black mould around the shower tray. On New Years Day the hotel bar stopped taking customers at 7 pm as they were short staffed - we could not believe this! We complained but the response was a shrug of the shoulder’s. We had a room with a city view which is very disappointing, we asked to be moved and after a cursory glance were told the hotel was full. The reception staff did not seem to make too much effort in anything. Don’t ask them to book you a taxi!! They booked our taxi from the hotel to the airport and it was more than double we paid to get there by using a taxi from the airport rank.
很好
102 評價