美國長住飯店 - 底特律 - 南菲爾德 - I-696(Southfield Stay)

First time in the Michigan area and was very impressed with the Hotel it self!!!

It was a nice stay for me and brothers, we came for family party, it was spacious, neat and clean, quiet neighborhood, my eldest brother was staying at best Western, he came to our room and said it was better than where he was staying by far, you guys should keep it up

This hotel is in need of a serious renovation. The staff wasn’t to friendly. The room cleanliness is not up on my standards. There was signs of the last guest in my room. I will not be staying there ever again.

On 2/23/23 we traveled an hour and a half to the Metro Detroit area to be closer to the hospital for my husband’s surgery the following day. It was a big surgery, he is unable to drive due to the nature of his injuries, and we wanted to be closer due to the Michigan roads and our early arrival time the next morning. We got there only to be told our room was double booked. No apologies were offered even as my husband came in on crutches unable to bare weight. The desk clerk wasn’t even apologetic or tried working with us. He simply shrugged his shoulders and said “we are double booked”. I would never recommend them and have posted this on my personal social media pages as well as told friends, family, and the hospital staff the same thing.

Don't expect to find good customer service here. My family member had a surgery at 5:30 AM in Southfield so we booked a hotel room here, and they proceeded to sell it to someone else without telling us, and we found out after driving two hours to get here. The man at the front desk was very unapologetic and could not even tell us sorry, and he offered no solutions and was overall very apathetic. Had to drive all the way back home. You might as well find a cheap motel rather than pay these prices for a room you won't even get.

No me gusto

I was very disappointed with my stay at the comfort inn. I couldn’t get into my room because the key card was broken. Once I got in the room the heat was not working. I had to switch rooms. In the new room there was no microwave in the room or cushions for the chairs. The refrigerator freezer button was broken and the TV has to be switch out of the new room because it was not working and the double locks for the door was broken off. Staff was very rube and I paid for a queen size bed the new room has a full in it. I will not be staying at this hotel anytime soon. I will make a formal complaint with corporate. The area surrounding the hotel was nice and parking was available.

I paid for my room on ******* and was recharged when I got to the property so I basically used all my ******* points and got charged again

I stayed here before. Room was decent. This time I was given a disgusting room, frayed bed skirt/carpet, something red on the bath tub floor, furniture worn out,. I wouldn't cook anything in the microwave & kitchen . Attendant claims he was " doing me a favor by letting me in 4 hrs early". My reservation said 3pm was check in. I drove 14 hrs to visit my family and had to resort to sleeping at the bottom of the bed. NEVER STAYING at this HOTEL AGAIN. I was extremely tired. Hate i spent money there.