舒適套房飯店(Comfort Suites Forrest City)

It was very nice hotel. Everyone was very nice and food was excellent. I did think it was overpriced and the elevator was out so with that out I feel there should have been some discount.

When I arrived, there was a sign apologizing that the elevator was out of order. I was traveling with my disabled mother so I wanted to make sure there were no steps for her to climb. We were assigned to room 107. There was noises nonstop coming from the ceiling and walls. I called the front desk and was advised that this room usually is not assigned due to the noise level because the room is underneath the boiler room. However, the agent that checked me in was new and is not aware. She said that I should speak with the manager the next morning for compensation. They offered to give me a room on the second or third floor but I explained that my disabled mother cannot climb stairs and the elevator is out of service. We didn’t get any sleep. I spoke with a woman at the front desk the next morning and she said they can’t compensate me. The entire experience was a nigh**are. If I was told about the room in advance, I would not have checked in and would have went to another hotel.

I came to stay at Comfort Inn for my dad’s funeral only to know after I booked the elevator did not work. We had a lot of luggage and small kids which made it more inconvenient. Had this been disclosed we could have made other arrangements.

Clean facilities. Efficient and effective services. Food good. Parking availability excellent. Towels soft and fluffy, comfortable bed and room temperature good.

Needs updated. Elevator was out of service. Toilet bubbled every so often. But there is a hot tub and coffee/cappucino machine

My only complaint is the water pressure in the shower. Other than that, EXCELLENT!!

Front desk staff was kind and helpful, including property staff who had to get me a new key when mine wasn’t working. Bathtub had rings so might have been older, and toilet didn’t flush immediately, so for these reasons I rated staff highly but cleanliness and room a little lower.

Supposedly 5star reviews. Disappointed. Elevator was broken. Staff was friendly and owners husband offered to carry my luggage. Room could have been cleaner. Breakfast was ok — lots of options.

Got in super late. Husband had a smooth check in and they even gave us a room on the first floor since the elevator is broken. Room was clean, bed was comfy and breakfast in the morning was a big plus. Nice and hot. The family throughly enjoyed it!