Residence Inn Winston-Salem Hanes Mall

A colleague suggested the room, assuring me I wouldn't be let down, and they were correct. The room was excellent, and I'd certainly contemplate another stay. However, the absence of towels and the presence of pet hair on both the couch and floor were notable issues. While some might find these minor, essentials like towels and cleanliness matter.

This is a full suit, has everything you need for ayour stay . Big rooms big living are and kitchen, it does even have a standard size refrigerator, big closets. We loved.

Desk agent was great. Especially since ******* said the room was a private spa hot tub room, which it was not. Was told there are no hot tubs in any rooms in the hotel. So, if it has pictures or description of having one on *******, then it is incorrect. They have a large walk in shower in studio rooms or a small tub/shower for handicap accessible rooms.

Upon arrival the front desk lady was welcoming, nice, and very professional.

Trying to cram too many things into such a small room. Very cluttered.

Fitness room was great!! And the people are so friendly!! We enjoyed our stay, location was convenient with things too do around!

They where able to switch my room after finding lots of ants in my bed. Ladies were kind. Very quiet.

I specifically searched for a stay using a filter to include breakfast and a hot tub. The Residence Inn property description verbatim said, “all 108 rooms have comforts such as private hot tubs…”. This means that any room I choose should have a private hot tub. The room I chose had a walk in shower. I called ******* and they contacted the hotel who was unwilling to make any concessions for their false description. Instead, ******* offered a percentage off, which I appreciate. However, the whole purpose of this stay was for my husband to have some dad time and he loves hot tubs. We are both very disappointed with the hotel for false advertising and ******* for not vetting the property descriptions for accuracy.